Consulting BPO Analyst (Full Time, Remote)

Job Description

Job Description

Description

We are looking for an Analyst that has direct experience collaborative with external clients on outsourcing business processes to a third-party firm. We are looking for someone with experience in Business Process Outsourcing (BPO) or with a Technology company. This position plays a key role in working with clients by identifying, defining, and designing processes requirements for deployment. This role acts as a liaison between MetaSource and clients by researching, identifying solutions, and consulting on how to elevate operational excellence.

Target Salary Range: $60,000 to $90,000 (Depending on Experience and BPO Industry Expertise)

Responsibilities

• Analyzes business process requirements through testing, business consulting, and support services.
• Determines operational outcomes objectives by evaluating the client's business processes or functions.
• Gathers and documents business requirements from Sales, Client Services and Client.
• Creates and maintains project specifications and project workflow diagram describing the overall solution.
• Assists in the development of Statement of Work and/or Change Request; and creates and maintains the Business Requirements Document.
• Performs data analysis and documentation through identifying potential areas of automation, and re-engineering the underlying business process.
• Serves as liaison for Sales, Client Services, IT, Project Management and Client.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and benchmarking state-of-the-art practices.
  
  

Requirements

• Bachelor's degree in a science or business field or 3-5 years of business analyst, systems analyst, or related work experience; or a suitable combination of education and experience.
• Experience working for a Business Process Management or Software Development company.
• Ability to read and interpret documents such as company policies; ability to write routine reports and correspondences; can professionally present themselves orally or verbally.
• Experience with Microsoft Office, such as Microsoft Word, Microsoft Excel, and Microsoft Outlook; ability to develop and Maintain SQL Queries.
  
  

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer. Remote work opportunities are only available in the following states: AR, AZ, FL, GA, IA, IL, IN, KY, LA, ME, MI, MO, MN, NC, NE, NH, PA, TX, UT, VA, WI