Director, Human Resources

Job Summary

Are you known for being an effective listener and problem solver of people related issues? Do you have up to date knowledge of HR laws, procedures, and policies? If so, you could excel as a Senior Human Resources Director at Spectrum.

Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Human Resource teams play the integral role of keeping our employees happy, growing, protected, and insured. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources that serve our people.

BE PART OF THE CONNECTION

As a Human Resources Director, you’ll be responsible for creating and delivering policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity employment in compliance with government regulations and company goals. You’ll work with leadership to ensure HR strategies and initiatives are in alignment with all short- and long-term business goals. You will also support a geographically dispersed employee base within the designated client group. As well as create, implement, and enhance consistent practices to ensure stable service delivery that is aligned with company initiatives and enterprise-wide policies and procedures.

Reporting to the VP, Human Resources, and managing four direct reports, this role will provide HR support to approximately 1,300 employees in 4 sales and customer service call centers across the US.

Major Duties And Responsibilities

• Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently. Provide consultative support to managers and supervisors
• Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to FLSA, FMLA and ADAAA to minimize risk/exposure to the company
• Provide guidance to ensure the integrity of the performance management program and the development of employees
• Partner with respective client group in order to understand the business challenges and to ensure effective and timely HR support
• Manage organizational change
• Oversee recruiting and staffing process ensuring compliance with EEO, FCC and Affirmative Action; design and implement employee retention strategies
• Oversee timely and accurate payroll processing and commission reporting
• Conduct employee investigations and oversee all escalated employee issues, including ethics point reports
• Establish local procedures to ensure compliance with Company and regulatory agency requirements
• Hire, train and manage performance and development of direct reports
• Oversee Human Resources communications
• Participate in enterprise wide taskforce initiatives
• Monitor processes and ensure accurate maintenance of employee files and HRIS database
• Review and oversee unemployment and workers compensation claims
• Possess comprehensive knowledge of employee benefit programs, and oversee annual enrollment
• Participate in budget planning and manage departmental expenses
• Manage Labor Relations Programs, coordinate and participate in Labor Relations Negotiations as needed
• May support Merger and Acquisition activity working closely with other functional areas
• Perform other duties as required
  
  

Required Qualifications

Required Skills/Abilities and Knowledge

• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate effectively with executive management and company personnel
• Ability to effectively delegate and develop team members
• Ability to effectively plan/manage/lead projects
• Ability to supervise the work of others
• Ability to mentor, develop and motivate team members to the success of the department and business.
• Ability to deal with the public in a professional manner
• Ability to maintain confidentiality of information
• Ability to make decisions and solve problems while working under pressure
• Demonstrated PC skills and MS Office skills
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Ability to work independently
• Demonstrated Business Acumen
• Demonstrated negotiating skills
• Ability to analyze and interpret data in order to build a business case
• Expert knowledge of local, state and federal employment laws and procedures
• Expert knowledge of recruitment trends and technologies
• Expert knowledge of wage and hour laws
• Expert project management skills
• Demonstrated communication skills including public speaking
• Expert knowledge of staffing and employment practices
• Expert knowledge of employee relation's procedures and applicable law
• Demonstrated knowledge of broadband services industry/subscription based business model
  
  

Required Education

• Bachelor's degree in human resources, business, or organizational behavior or related field
  
  

Required Related Work Experience And Number Of Years

• Human Resource Generalist experience in a single or multi-locations environment - 8-10
• Management experience - 5+ or relevant HR experience
  
  

Preferred Qualifications

Preferred Education

• Master’s Degree Preferred
• Certifications for Human Resource Professionals (PHR, SPHR) preferred
  
  

WORKING CONDITIONS

• Office environment
• Travel required
  
  

HGN720 2024-38882 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $120,800.00 and $257,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.