Director of Specialty Operations

The Smilist is seeking a Director of Specialty Operations with a proven track record of leadership. The Director of Specialty Operations is responsible for implementing systems to further grow an assigned group of dental offices and to support dental specialists. This role requires strong collaboration with the operations team. The ideal candidate will be able to use relationship-building skills to accomplish their responsibilities. This position is mostly in the field and will require travel 80% of the time.

Key Job Responsibilities:

• Partners with Clinical Director to recruit, hire, and onboard specialists to The Smilist
• Track internal and external specialty referrals to look at growth opportunities in offices/markets
• Assist Regional Managers in overseeing the staffing, training, and development of specialty clinical coordinators, ensuring the highest level of patient care and satisfaction
• Facilitate communication with specialists, GP providers, and operations team
• Collaborate with Regional Managers, Practice Managers and Treatment Coordinators to create productive, manageable schedules for Specialty Days
• Directly support Specialists in their growth and development
• Implement streamlined processes to monitor unscheduled treatment plans and conduct patient follow ups
• Monitor P&L statements for offices and develop effective ways to grow all specialty business lines
• Oversee recruiting, hiring, staffing, and scheduling of specialty assistants to support specialists
• Ability to review business reporting and create action plans to help attain yearly budgets and impact same store sales growth
• Markets specialists internally and externally to increase specialty referrals
  
  

Job Requirements:

• Extensive knowledge of dentistry and specialty procedures including, but not limited to Periodontics, Oral Surgery, Orthodontics, Pedodontics, and Endodontics
• 2+ years of management experience required (Dental management experience required)
• Track record of exceptional customer service experience
• Highly flexible, detail-oriented, reliable, and trustworthy
• A friendly, positive demeanor with patients and dental office team members
• Great administrative organizational skills
• Familiarity with Dentrix Enterprise is a must
  
  

Salary Range: $110,000-$130,000/year

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