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The Assistant Store Manager partners with the Store Manager and Director of Retail to lead a profitable and customer-centric environment through the successful development of a team. They are responsible for managing all aspects of a single store including; hiring and the development of top talent, maintaining consistent store controls, as well as applying merchant skills to curate a compelling customer experience.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
SALES & PROFITABILITY
Partners with the Store Manager to meet or exceed sales goals, while keeping labor costs stable. Controls expenses to increase profitability
Assess the store business using company reporting tools, prioritizes and creates action plans to impact results. Assesses sales forecasting and payroll management to facilitate an effective daily zone chart
LEADERSHIP
Appropriately filters and communicates all store operations, processes, and customer initiatives
Is an entrepreneur; makes smart decisions with measurable results
PEOPLE & DEVELOPMENT
Ensures New Hires receive a thorough and thoughtful onboarding
Plans and executes meetings and workshops that are collaborative, educational and motivational
Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports
Ensures that coaching and counseling is consistent and timely
Takes responsibility for own development and professional growth; participates in the succession planning process by identifying and training future Assistant Store Managers in preparation for career preparation
CUSTOMER CONNECTION
Cultivates an environment of genuine customer connection
Demonstrates extraordinary service, leading by example on the sales floor
Acts as a brand ambassador reflective of the company values and aesthetic
Understands multi-channel business - implements processes and utilizes tools to better service the customer
AESTHETIC UNDERSTANDING & APPLICATION
Has a strong understanding of trend and style that is reflective of the brand and core customer
Oversees stock-to-sales processes and upholds presentation standards
Ensures the merchandising processes are collaborative, supported and well-planned
DIVISION OF RESPONSIBILITY
Runs the sales floor
Oversees the maintenance and day-to-day running of the stockroom
Prepares and ensures order of office supplies is placed with the Retail Operations Manager on a weekly basis
Prepares weekly payroll for the store employees and submits timely and with accuracy
Maintains and oversees UPS Worldship in order to ensure that all UPS orders are being received and shipped in a timely manner
Works to maintain stock levels that create turns that turn inventory twice overall. Assistant Store Manager should partner with Retail Operations Manager in order to complete this process
Executes Inventory transfers when requested by Retail Operations Manager
Maintains Sales Ledger
Ensures that visual presentation is upheld, works with Visual Sales and Store Manager
Runs an in-depth look at a product category each week (using revenue by sku report) (Due to Director of Retail every Wednesday morning)
Oversees all truck deliveries
Partners with the Store Manager in reporting discrepancies
Cultivates a selling culture
Partners with Store Manager to execute weekly touch-bases with entire store team
Acts as Store Manager when the Store Manager is not present
Receives-in product as deliveries are being checked in
Supervisory Responsibilities
This position supervises the Sales Associates, Key Holders and Operations Lead. Responsibilities include interviewing and making hiring recommendations, instructing and training on proper work methods, and assigning, planning and scheduling work
Education And Experience
High school diploma or GED
Three to five years of retail experience
Special Requirements
The ability to work a schedule consisting of days, nights, weekends and holidays on a consistent basis.
Knowledge, Skills, And Abilities
A dedication to excellent customer service.
Contribution to an engaging, warm, and dynamic retail team.
Ability to learn key systems.
Ability to build strong customer relationships.
Show a commitment to teamwork and goal attainments.
Ability to clearly and concisely communicate verbally and in writing.
Strong organizational skills including the ability to prioritize and work in a fast-paced environment.
Ability to maintain a high-level of professionalism.
Excellent work-ethic and initiative.
Ability to multi-task and excellent time management skills required.
Must be detail-oriented and well organized.
Possesses strong assessment and decision-making skills.
Equipment Used
Computer, printer, telephone, photocopier, fax machine, scanner, calculator and POS system
Computer Software: Office 365 including Microsoft Outlook, Word and Excel
Physical And Mental Requirements
Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, use fingers, grasp, feel, and perform repetitive motions of hands or wrists.
Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects.
High mental and visual attention required for planning difficult work methods and sequences to obtain size, shape, or physical qualities of product.
Environmental Conditions
Work is generally performed in an indoor environment where there is no substantial exposure to adverse environmental conditions.
MacKenzie-Childs is an EEO employer
Seniority level
Mid-Senior level
Employment type
Other
Job function
Sales and Business Development
Industries
Retail
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