HR Manager/ ER Specialist

Job Description

The Human Resources Manager/ Employee Relations Specialist will be a hybrid role serving as both an HR Generalist to the NA Operations team and various business units in our Wilmington, DE office and an Employee Relations Specialist supporting various clients. This position will dual report into the VP, Senior HRBP NA Operations & Technology and into the Employee Relations center of excellence. The role will be based in Philadelphia on a hybrid schedule (3 days in office, 2 days remote) and requires occasional travel to our Wilmington, DE office.

Key Responsibilities

Establish and implement human resources efforts that effectively communicate and support the company’s values, vision and strategic goals in partnership with the Centers of Excellence to implement programs aligned with HR strategies and aligned with business objectives:

• Provides guidance to management on HR related issues (including performance management and workplace conduct) and recommends appropriate actions based upon business needs and strategies in consultation with HR Business Partner and in consultation and collaboration with HR Centers of Excellence
• Provides HR support to employees of assigned units on a host of HR related topics and issues
• Partner with Talent Acquisition to ensure the recruitment efforts are delivering upon the expectations of leadership and management team
• Ensure successful onboarding in partnership with HR Operations for new hires
• Provide management with HR data analytics to support their decision making around their teams; leverages Excel for reporting and tracking in order to provide data analysis and identify trends.
• Verify employee data and records are correct in partnership with HR Operations and updated with appropriate regard for confidentiality.
• Increase the effectiveness of HR related programs by training and counseling supervisors and managers
• Support local events in Wilmington, DE related to employee engagement and welfare
• Provides consultation, support and guidance to HR Business Partners and Managers on performance or conduct issues in accordance with employment policies and practices
• Conducts investigations of employee complaints and disputes within company policy; ensures appropriate documentation of findings and recommends corrective action and/or appropriate resolution.
• Provides training and coaching to managers on best practices for employee relations, disciplinary procedures and compliance with internal policies
  
  

Qualifications

• 3-5 years of experience in Employee Relations highly preferred. HR Generalist experience is a plus.
• General knowledge of functional areas within HR including compensation, benefits, recruiting, employment, and employee development
• Proficiency in Excel and a demonstrated ability to manipulate data and present analysis in an organized and informative way
• Ability to quickly learn new technology, such as case management software and internal social media platforms
• Excellent multitasking, organization and time management skills; ability to independently prioritize and meet deadlines
• Ability to maintain high level of confidentiality regarding employee information
• Influencing skills and ability to maneuver through private and sensitive employee matters
• Excellent written and verbal communication skills
  
  

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.