LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.
Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
Competitive base pay and performance bonuses, dependent on role
401K with employer match and 100% immediate vesting
Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
Paid Volunteer Time Off (VTO) Annually
Tuition Reimbursement
Parental Leave
Business casual work environment
What does it mean to be a Quality Assurance Supervisor at GLS?
The Quality Assurance Supervisor position is responsible for overseeing the day-to-day operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited to: management of Quality Assurance associates to ensure individual and team performance objectives are met, implementation of compliance review processes, drafting and updating of departmental processes and procedures, and conducting specialty compliance QA reviews to support adherence to company policy and regulatory requirements.
How will you drive value within the organization as a Quality Assurance Supervisor?
Work with Director, Compliance and Quality Assurance to ensure that the Quality Assurance and Monitoring programs effectively manage Compliance risk and align with the organization’s Compliance Management System
Oversee employee work loads and schedules to ensure that the Quality Assurance team effectively meets the needs of the business units and company
Provide training, guidance, performance coaching, and feedback to assigned staff
Work with Director, Compliance and Quality Assurance to develop and maintain departmental operating policies and procedures to ensure maximum work effectiveness
Work collaboratively with business units to ensure Compliance and improve quality; participate in monthly Quality Assurance calibration meetings between Compliance Department and operational department managers
Perform specialty Quality Assurance and Monitoring reviews as needed
Participate in special projects as needed
Perform additional assignments as required by the needs of the company or as directed by management
What should you already know to be successful as a Quality Assurance Supervisor?
Minimum of bachelor’s degree required
Financial services industry experience preferred
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Exceptional oral and written communication skills
Team player that can adapt in a fast paced and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Commitment to exemplifying the organizational core values and key competencies
Employment Requirements:
Must be able to pass a criminal background check
Must be able to work at a desk/in a seated position up to 80% of the workday
Must be able to constantly operate a computer and other standard office equipment
Must be able to talk and hear to exchange accurate information
Must have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
This position is full-time
The position does not require travel
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
Seniority level
Not Applicable
Employment type
Full-time
Job function
Quality Assurance
Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Global Lending Services LLC by 2x