Quality Manager

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.93 billion in 2023.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

This position is responsible for the overall Quality and Process Controls for manufactured products at Dorman Products’ Lewisberry site. The incumbent will manage resources to optimize manufacturing quality, product control, warranty reduction, and maintenance of the Quality Management System (QMS).

Primary Duties

• Daily leadership of the organization’s Quality function by building and managing a high-performance team
• Maintain a system of quality control procedures that assures product compliance to documented internal and customer requirements.
• Works with Leadership Team to develop quality objectives and Key Performance Indicators (KPIs). Lead initiatives to drive improved performance on KPIs.
• Analyze customer complaints/feedback, perception of quality, determine root cause and respond to customers with corrective action.
• Work with process design teams for APQP activities including but not limited to: Selection of special characteristics, capacity analysis, and verification of customer requirements fulfillment.
• Communicate with Customers and Suppliers on quality related issues.
• Access, monitor and update customer portals, ensure trained on portals.
• Oversee and perform warranty analysis and associated improvement projects. Review and disposition non-conforming material.
• Effectively interact with Production and Engineering to maintain current quality parts supply and introduction of new products.
• Coordinate all internal/external audit activities.
• Development and facilitation of all quality related training which includes the Quality Policy and Quality Objectives.
• Member of leadership team and serves as voice of the customer within the facility.
  
  
  

Qualifications

• Excellent MS office skills required especially Microsoft Excel
• Ability to communicate complex financial issues in simple terms, strong interpersonal skills
• Excellent financial analysis skills
• Experience in manufacturing environment required, electronics experience is desired
• Leadership skills to develop, organize and execute engineering activities including building teams and assessing technical performance
• Experience with continuous improvement implementation
• Ability to influence others not in chain of command
• Strong critical thinking and logical reasoning skills
  
  
  

Education / Experience

• Bachelor's degree in Engineering or related program preferred but not required
• 5 years of related work experience with leadership responsibilities
• Experience in an ISO, TS/IATF 16949 environment
  
  
  

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com