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The Sales Support Technical Team Lead provides technical and administrative support to the sales support team by facilitating the gathering, analysis, and troubleshooting of sales support related operations including ERP systems, proposal generation, internal order entry preparation processes, etc. In addition, the Sales Support Technical Lead ensures compliance of company procedures and operations and provides training and ongoing support for sales support staff.
Essential Functions
Provide troubleshooting assistance for orders, account statuses, and relevant problems related to CORE and CAP system processes.
Recommend and develop training and development systems and procedures for sales support team
Provide technical and analytical support for process improvement initiatives by identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities
Collect and interpret statistical data utilizing MOI ERP applications in relation to pre- order entry practices, including but not limited to proposal generation and order accuracy
Work with management to identify specific work situations requiring employees to understand changes in policies, procedures, regulations, and technologies.
Review orders to ensure compliance with MOI sales support standards and to ensure milestones and standards are met.
Ensures the sales support team works in accordance with the approved company operating policies, procedures, practices and methods
Work with Sales Support Director and other management staff to discuss performance improvement techniques, successful change management, and ongoing training efforts
Conduct one on ones to review current and upcoming projects and provide training opportunities
Lead department trainings and meetings
Other duties as assigned
Competencies
Effective oral and written communication skills
Excellent interpersonal/customer service skills
Ability to process computer data and to format and generate reports
Proficient in office computer software use (Word, Excel, Outlook, etc.)
Project a professional demeanor
Excellent organizational skills required
Work successfully in a team environment
Adaptability, positive attitude, professionalism and flexibility
Strong attention to detail
Hands on experience with ERP and CRM systems
Excellent problem solving skills
Must possess excellent time management skills; must be able to handle multiple projects with deadlines in a fast-paced environment
Education & Experience
Bachelor’s Degree with 3-5 years of experience in support, preferably in customer service and solution development, or equivalent combination of education and experience. Preferred experience with ERP and CRM systems.
Physical Demands
While performing the duties of this job, the employees are regularly required to stand; walk; sit; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Working Conditions
General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
All MOI hires are contingent upon successfully passing a background check and drug screen. Additionally, employment with MOI is contingent upon providing proof of eligibility to work in the United States.***
MOI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Furniture and Home Furnishings Manufacturing
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