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This range is provided by Motion Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$56.00/hr - $61.00/hr
Our client is seeking a Business Analyst for a remote, contract opportunity (must be able to work on Eastern Standard Time).
The IT End User Services organization is embarking on a new initiative called Endpoint Device Lifecycle Management (EDLM). This project will migrate the Deployment, Collection, and Disposal of our IT Endpoint assets to a global third-party vendor. The IT Process Analyst role will be responsible for working with the various stakeholders on the project team to review and modify existing processes to meet the new requirements related to the project. Once the processes have been reviewed and updated, the analyst will convert the new processes into knowledge articles and training materials.
Contract Duration: 10 Months
Required Skills & Experience
ITIL Process Knowledge: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Incident Management, Request Management, Configuration Management
ServiceNow - approx. 5 years
Proficient in process flow diagrams, preferably using Visio or BlueWorks Live
Master in written communication
Technical writing skills
Adept at remote work with global resources
Analytical and problem-solving skills
Ability to set and meet deadlines
Ability to work in high-pressure situations
Experience with Office M365 applications
Excellent attention to detail
What You Will Be Doing
Meet with company and vendor team members to review current process.
Capture and incorporate new requirements into process flow diagrams.
Convert process flow diagrams into knowledge articles and training materials.
Participate in IT Endpoint Support and IT Asset Management training.
Posted By: Cate Novak
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
Staffing and Recruiting
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