IT Technician 2

Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.

Position: IT Technician 2

Location: Davidson, NC, 28036

Duration: 12 Months

Job Type: Contract

Work Type: Onsite

Job Description

• IT Service Operations Senior Support Partner will provide tier III level IT partnership for internal employees implementing, maintaining and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
• Candidate will have the opportunity to work alongside Executive Leadership Teams.
• Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed.
• Candidates are required to be onsite in the Davidson campus during normal business hours, as well as occasional after-hours support.
  
  

Responsibilities

• Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
• Maintain client hardware lifecycle and asset management activities
• Provide partnership and support for IT related projects
• Complete minor and major incident management
• Support application and emerging technology deployment support
• Fulfill hardware and software requests
• Provide employee training related to employee used hardware and IT processes
• Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
• Support technical solutions and ensure reliable, secure client endpoint devices.
• Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
• Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.
• Coaches and trains new IT Service Operations Specialist
• Key stakeholder in Lean activities
• Participates in enterprise root cause analysis and solutioning
  
  

Additional Responsibilities

• Provide IT support to Executive Leadership Teams, ensuring all technical issues are resolved promptly and efficiently
• Set up and maintain Executive Leadership Teams computers, ensuring all necessary software and hardware are up-to-date and functioning correctly
• Assist with the setup and support of video conferencing systems, ensuring seamless virtual meetings and presentations
• Manage and support Executive Leadership Teams mobile devices, including iOS smartphones and tablets, ensuring secure and efficient operation
• Maintain a high level of confidentiality and professionalism while handling sensitive information and executive communications
• Provide first-line technical partnership for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team
• Take ownership of IT related questions, issues, and requests for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team
• Occasional travel with the Executive Leadership Teams to support applications and IT infrastructure
• Collaborate with the Advance Manufacturing Team to assist with the implementation and integration of IT initiatives related to Infrastructure
• Represent IT Service Operations as the technical liaison to the Advance Manufacturing Team
• Ensure Advance Manufacturing Team initiatives are aligned with current IT initiatives and security posture
• Create standard work for IT Support Partners regarding the IT solutions coming from the Advance Manufacturing Team.
  
  

Ideal Qualifications And Competencies

• Bachelor’s or Associate degree in a related IT technical field
• 10+ years of experience in IT support, with preferably 3-5 years supporting executive or senior management teams
• Experience with the ServiceNow platform
• Experience with supporting shop floor systems & hardware
• Experience with Linux operating systems
• Possess an open and innovative mindset with the ability to see opportunities while evaluating challenges
• Complete Lean 101 & Lean 102 or equivalent training within 1 year of starting the position
• Demonstrate
• Ability to demonstrate outstanding customer service skills
• Demonstrate excellent oral and written communications skills
• Ability to demonstrate strong interpersonal skills
• Work Independently with minimal supervision
• Must have a strong, self-driven personality focused on learning, solutioning and customer service
• Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies
• Ability to demonstrate strong organizational skills
• Excellent problem-solving and critical thinking skills
• Ability to follow documentation procedures
• Ability to demonstrate strong remote troubleshooting support skills
• Ability to evaluate priorities and drive effective time management
  
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.

TekWissen® is an equal opportunity employer supporting workplace diversity.