Director Operations

Director of Operations

MW Logistics is currently positioning itself for growth. We are seeking individuals for the Director of Operations position to join our team.

Responsibilities

T he Core responsibilities of the position include :

• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Plan, monitor , and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Devise strategies for ensuring the growth of programs enterprise- wide and implement process improvements to maximize output and minimize costs.
• Adhere to the company’s policies and standards and ensure that laws and regulations are being followed.
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
• Work with accounting team in the development of financial and budgetary plans
• Collaborate with senior managers in the development of performance goals and long-term operational plans.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity.
• Analyze current operational processes and performance, recommending solutions for improvement where necessary.
• Carrier Development in non- asset environment
• Managing Carrier Sales Team (2+ years)
• Strong Negotiation Ability (Carrier, Customer, Margin Integrity)
• Create a carrier following utilizing historical data and carrier management techniques.
• Carrier Procurement KPI’s (i.e., load count, revenue, margin, load count, call logs)
• McLeod Experience a plus
• Other duties as needed.
  
  

Professional Qualifications And Experience

• Bachelor’s degree in business administration or related field required .
• Five or more years in a senior leadership role in a field related to our industry. 
• Defining, implementing, and revising operational policies and guidelines for the organization
• Work with the human resources department to develop and implement staff evaluation parameters.
• Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance.
• Overseeing client support services
• Conducts performance evaluations that are timely and constructive.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Ensures work environments are adequate and safe.
• Oversees manufacturing, purchasing , and sales departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives .
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Performs other related duties as assigned.
• Excellent facilitator with conflict resolution 
• Adaptable & Flexible 
• Excellent written and verbal communication 
• Results driven.
• Team player ( operates through consensus)
  
  

Characteristics For Success In This Role

• Strong initiative and can work independently. 
• Takes initiative to assess and improve operational efficiencies of normal work tasks. 
• Excellent time management and prioritizing skills. 
• Takes pride in work, exhibiting accuracy and attention to detail. 
• Solution-oriented mindset. 
• Ability to work in ever-changing, dynamic, fast paced environments. 
• Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development .
  
  

Office

Hours : In– office, 8:00am – 5:00 pm. A one-hour lunch between 11:00 am – 1:00pm as scheduled by department leadership to ensure ongoing coverage . As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.

Physical requirements:  Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.

Working conditions: Office environment