REGIONAL/ADMINISTRATIVE OFFICE LIAISON

APPLICANTS MUST BE PERMANENT IN THE JOB OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE FOR AT LEAST ONE YEAR OR CURRENTLY PERMANENT IN THE AJOS TITLE.

THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE JOB OPPORTUNITY SPECIALIST (AJOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE AJOS TITLE.

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, supplemental nutrition assistance (also known as SNAP), childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed toward the achievement of long-term self-sufficiency.

The Family Independence Administration (FIA) is recruiting for two (2) Associate Job Opportunity Specialist III's, to function as Regional/Administrative Office Liaisons.

Under general supervision of the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager, with wide latitude for the exercise of independent judgment and initiative, represent and assist the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager in the day-to-day administration of FIA Job Center and Food Stamp operations.

The Regional/Administrative Office Liaisons Will

• Represent the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager
  
  

at FIA Center Operations meetings sharing the outcomes verbally and in written form; assist in the

daily functions and operations of several Job Centers and Food Stamp sites, monitoring the conduct

and follow-up of application interviews to ensure that financially eligible individuals receive public

assistance in a timely manner as mandated by legal regulatory requirements.

• Respond to inquiries from Legal Services, Council Members and Advocates, obtaining information
  
  

and providing information on Welfare Reforms initiatives.

• Review and control written complaints from various sources including the Commissioner, Deputy
  
  

Commissioner, and the Correspondence Complaint Unit; edit responses to complaints received from

various Job Centers.

• Monitor Fair Hearing compliance activities; prepare weekly updates of fair hearing compliance; follow
  
  

up on outstanding cases; scan Welfare Management System (WMS) inquiries and Fair Hearing

Information System (FHIS) for completion of Fair Hearing decisions; identify errors and advice the Job

Centers of corrective action.

• Make frequent and regular visits to the Job Centers and Food Stamp sites to conduct studies in every
  
  

area of activity to determine whether the activities are conducts efficiently and effectively and in

accordance with established policy and procedure; conduct audits designed to measure target areas;

inform the Regional Manager and participates in the development of corrective action plans and

follow-up studies to ensure that the problem has been corrected.

• Provide technical support to the Center Managers in order to help improve performance and
  
  

productivity in the Centers, with emphasis on Quality Control and Error Reduction; ensure that

mandated re-determinations of financial eligibility are completed within the appropriate timeframes.

• Participate in the training of staff in the proper interpretation and application of agency policies and
  
  

procedures; maintain necessary controls and records to assure that public assistance determinations

are consistent with applicable laws, regulations and policies.

Work Location:

4 World Trade Center, New York, NY

# 67 CLINTON HILL CENTER

Hours/Schedule

M-F, 9-5

Minimum Qualifications

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either
• client services; or
• employment planning or counseling services which involve job development, skills assessment, and employment placement or other economic opportunity programming; or
• A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist; or
• A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above; or
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have 18 months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $73,213.00 – $84,195.00