IT Quality Assurance Manager

POSITION OVERVIEW:

The Quality Assurance Manager at Fontainebleau Las Vegas is responsible for ensuring that all products and services meet the highest quality standards, maintaining the resort’s reputation for excellence across all operational areas. This role involves developing, implementing, and maintaining quality assurance protocols and standards, conducting assessments, and overseeing quality-related training programs. The Quality Assurance Manager will collaborate with project managers, stakeholders, and IT to uphold quality standards and resolve quality issues promptly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop, implement, and maintain comprehensive quality assurance protocols and standards across all operational areas.
• Conduct regular quality assessments and audits on project outputs and services to ensure compliance with internal and external standards.
• Collaborate with project managers and stakeholders to understand quality requirements and ensure objectives are met.
• Identify quality-related training needs and develop training programs to enhance team capabilities.
• Act as a liaison between operational departments and IT to ensure technical solutions meet quality standards.
• Manage day-to-day quality aspects of projects, ensuring they meet established criteria and deliverables.
• Prepare detailed reports on audit findings and quality metrics, presenting them to senior management.
• Facilitate effective communication regarding quality issues between project teams and stakeholders.
• Resolve quality-related issues promptly and escalate as necessary to ensure timely resolution.
• Set and manage stakeholder expectations regarding quality deliverables and outcomes.
• Motivate project teams to achieve quality objectives and maintain excellence in project deliverables.
• Ensure adherence to industry-standard quality assurance practices and project standards.

QUALIFICATION REQUIREMENTS:

• Minimum of 7 years of experience in quality assurance or a related field, with at least 3 years in a managerial role. Experience in the casino or hospitality industry is a plus.
• Bachelor’s degree in Quality Management, Business Administration, or a related field; or equivalent work experience.
• Certification in Quality Assurance (CQA, CQE) preferred.
• Strong analytical, administrative, and quality management skills.
• Excellent communication skills with the ability to engage effectively with stakeholders and vendors at all levels.
• Proven experience in managing quality assurance for large-scale projects involving internal and external partners across various time zones.
• Familiarity with quality assurance software and methodologies.
• Outstanding organizational skills with a comprehensive view of business operations.
• Ability to work independently with minimal supervision.
• Proactive approach to problem-solving with a strong sense of initiative.

CERTIFICATES, LICENSES, REGISTRATIONS

Team Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

This job description aims to attract candidates who are not only skilled in business analysis but also possess a deep understanding of the unique needs of the hospitality industry. It emphasizes the importance of communication, analytical skills, and the ability to work independently while being a team player.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The Team Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The Team Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Team Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.