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The Operations Manager helps to manage the success of our operation in a high-volume home delivery environment. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Operations Manager reports directly to the Operations Contract Manager.
Key Responsibilities
Client Service
Execute Client contract requirements
Develop and maintain effective Client relationships through constant communication
Operate within the agreed budget (P&L) for the location
Billing/Data Entry
Constant training and recruitment to better the delivery staff
Manage the day to day delivery objectives to 100% compliance of goals set forth