Part-Time Night Auditor

Overview

Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you! 
 

Come Grow With Us! Pyramid Global Hospitality is an industry leading and growing global hotel management company. We are seeking a PM Front Desk Supervisor to grow along with our company, and to be a part of the culture that puts its people first! 

We are looking for someone who is passionate about people and comfortable with customer facing delivering great service, as well as making meaningful connections. 

This is an opportunity to combine your great customer service experience with a passion for service and hospitality.  If this describes you and you love what you do, we are interested in talking to you! 

We offer: 

• Competitive Wages 

• Health Dental & Vision insurance 

• Company Paid Life & AD&D Insurance 

• Disability insurance 

• Paid Time Off (PTO) 

• 7 Paid Holidays 

• 401(k) matching 

• Health Savings Account plan 

• Tuition Reimbursement 

• Associate Referral Bonus 

• Quarterly Bonus Program for all employees 

• Employee assistance program 

• Hotel Room Discounts Worldwide 

• Free Parking 

• Advancement Opportunities across a portfolio of over 230 hotels representing all major Brands 

We're looking for a detail-oriented Night Audit.

The Night Audit will:

•  Assist and oversee all Front Desk/audit functions.
•  Balance Food & Beverage outlets.
•  Balance and post the front office accounts.
•  Distribute daily report and others as requested.
• Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
•  Work with staff to resolve guest request.
•  Handle the guest check-in/check-out needs, inquiries and reported problems.
•  Communicate with bellperson/drivers/housekeeping.
•  Be responsible for house/cash bank and deposit keys.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records.
• Assign guest rooms on the basis of reservation requirements.
• Read, maintain and make entries in the Front Desk log book.
• Check for any guest mail or messages.
• Inquire as to the guest enjoying their stay.
• Listen attentively to all guest comments.
• Thank the guest for staying with us and offer to make any future reservations.
• Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
• Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
• Responsible for knowing hotel emergency procedures.
• Adhere to all hotel policies and procedures and all changes that may occur.
• Carry out a reasonable request by management that I am capable of performing.
• Maintenance of computerized hotel systems.
• Handling of major guest complaints and disturbances.
• Reporting physical, financial and personal miscellaneous discrepancies to management.

Other:

Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.

Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities.