LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.
Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.
We are seeking aClinic ManagerReproductive Endocrinology and Fertility (REI). Will be responsible for managing the clinical operations and safety for the Reproductive Endocrinology and Fertility Center. Responsible for assuring the smooth flow of patients and paperwork, managing the administrative staff, and refining operations to improve patient, family, provider, and employee satisfaction. The individual reports to the Associate Administrator and Medical Director for Reproductive Endocrinology and Fertility. Will proactively assess and implement appropriate processes to ensure all facets of clinic practice management are effective. This may include scheduling efficiency, complete and accurate registration, insurance referral and preauthorization requirements, patient relations and patient satisfaction, clinical regulatory compliance, and program marketing.
Specific Duties & Responsibilities
Oversees the day-to-day clinical operations of Reproductive Endocrinology. Work with administrative, nursing leadership, and physician leadership to establish policies and procedures where changes are needed.
Manage the process for maintaining adequate staff for both REI and Art Lab PSC.
Secure and coordinate training of employees as needed in conjunction with the Nurse Manager, clinical trainer, and educator for PSC, CMA, and RNs.
Generate Nexus requests and follow up for PSC, CMA, and RNs.
Forecast staffing needs and make adjustments as needed for PSCs.
Manage the process for yearly evaluations of PSC staff members.
Collaborate with the Nurse Manager and Clinical Director on clinical operations, process improvement projects, and initiatives directly related to the clinic’s metrics.
Serve as Epic Super-user for EMR troubleshooting and process change/enhancements for staff and providers along with SAP, tableau, Nexus, decision tree, and templates.
Responsible for ensuring the clinic delivers excellent service to each patient.
Monitor quality and safety measures for practices and maintain knowledge of key metrics.
Work with clinic leadership to identify opportunities and create action plans to improve performance.
Regularly report on performance and initiatives to leadership.
Monitor patient satisfaction with the practice through Tableau and outside online survey sites.
Review monthly at CUSP the patient satisfaction reports and ensure they are individually distributed by individual provider comments and general comments to all staff.
Work with leadership and staff to develop annual action plans to improve.
Provide and/or coordinate service excellence training as needed for clinic staff.
Monitor operational metrics and develop reports including access, volumes, number of patients served, show rates, provider cancellations, room utilization, and other selected metrics to assess practice performance by the provider and staff efficiency.
Provide recommendations and action plans to effectively manage the clinic.
Work with the clinic Director and Nursing leadership to assess practice performance.
Identify ways to support the providers in optimizing their clinic sessions. Develop corrective action plans as needed.
Assist with basic data analysis needs at the direction of nursing leadership or Clinic Director.
Serve as a liaison between the administrative staff for surgical scheduling and track appointment scheduling and registration activity, including call volumes, registration audits, patient billing concerns, and template management.
Maintain/have oversight of the downtime computer and updated documentation.
Complete payroll for all staff weekly and review time clock documentation.
Keep all workstations/fax machines/telephones and printers in working condition. Place work orders for all identified broken equipment or maintenance within the clinic and work with the facility team.
Acts as patient advocate to resolve and diffuse questions and complaints.
Works with JH Billing Office to resolve billing issues for patients.
Oversees all aspects of daily clinic operations including registration process, phone, Services, insurance verification, and collection of copays and time of service payments.
Interpreting and communicating operating policies to the PSC staff of REI and PSC of ART lab.
Maintains working knowledge of billing, claims processing, and insurance carrier requirements.
Works with Nurse Manager to ensure compliance with Johns Hopkins guidelines, Environmental Service requirements, and organization standards.
Works closely with Administration to ensure departmental standards are met, efficiencies created, and services coordinated.
Attends REI departmental meetings, serves on assigned committees, and communicates and implements policies and procedures from those activities.
Interfaces with internal and external partners including IT, Legal, HR, Compliance, HIPAA office, and other clinics.
Ensures Clinic complies with the standards requirements of the Joint Commission, Center of Medicare and Medicaid Services, and other regulatory agencies.
Work with the Regulatory Affairs Office, and JHHS compliance office, billing quality assurance as needed, and addressing requirements.
Monitor GSS REI and ART lab time of service collections and prepare deposits for pick-up.
Responsible for ordering office supplies, medical equipment, furniture, etc. via SAP for REI.
Responsible for travel reimbursement, vendor, and invoice payment via SAP. Works closely with medical vendors.
Acts as a resource for staff if the Nurse Manager is out of the office and seeks appropriate resources to guide them.
Provides direct support in the Patient Service Coordinator role when staffing is decreased:
Scheduling appointments.
Verifying demographic and insurance information.
Obtaining required authorizations/referrals.
Answering incoming calls.
Preparing daily schedules.
Informing patients about relevant charges.
Collecting and reconciling copay and other time-of-service payments.
Guiding patients to appropriate resources for further information or assistance.
Other assistance as needed.
Minimum Qualifications
Bachelor’s Degree.
3 years related experience.
Previous supervisor experience
Requires an understanding of changing reimbursement policies and third-party reimbursement.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Five years of experience in a health care setting involving customer service to become knowledgeable in practices involved in outpatient ambulatory care settings and coordination of services related to insurance verification, patient information, and transport.
Department name: SOM OB GYN General Administration
Personnel area: School of Medicine
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
JH at Timonium
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Higher Education
Referrals increase your chances of interviewing at The Johns Hopkins University by 2x