Case Manager (41805)

Position Summary

Person in this position will function as an interdisciplinary team member, assisting other profession/non-professional personnel in a rehabilitation treatment program. Peer Specialist performs a variety of supportive tasks that include assisting Veterans in articulating their goals for recovery, learning, and practicing new skills, helping them monitor their progress, assisting them in their treatment, modeling effective coping techniques and self-help strategies based on the peer specialist’s own recovery experience, and supporting them in advocating for themselves to obtain effective services. Essential Job Functions include those listed below.

Essential Job Functions

• Works with Mental Health Counselors to provide assessment, counseling, re-integration, and/or rehabilitation services to program participants.
• Assesses the needs, conditions, and desires of assigned program participants and provides case management services to program participants.
• Conduct all VETcare Prevents services within the Zero Suicide framework.
• Case management may include the following: Acts as advocate on behalf of program participants to improve access to vital services. Participates in case conferences involving assigned program participants.
• Completes/reviews all documents regarding clinical services and activities in accordance with licensing, Medicaid, and Joint Commission standards, and WestCare policies and procedures.
• Conduct all VETcare Prevents services within the Zero Suicide framework as an as interdisciplinary team member.
• Conduct community-based outreach to identify and engage program eligible individuals and their families.
• Coordinate clinical services for emergency treatment for Veterans identified as at-risk of suicide.
• With the Mental Health Counselor and in consultation with program participant, develop, monitor, and document individualized suicide prevention plans that include specific goals and objectives.
• Provide referrals to participants and related activities (such as scheduling appointments) to help participants obtain needed suicide prevention services based on participants’ identified needs and goals.
• Assist program participants in obtaining and coordinating the provision of VA benefits and other public health benefits and assistance with emergent needs including but not limited to health care services, daily living services, personal financial planning counseling services, temporary income support services, daily living services, personal financial planning counseling services, temporary income support services, employment searches, fiduciary and representative payee services, legal services, child childcare, transportation, and other allowable services.
• Meets with program participants at least weekly to ensure resource linkages, follow-up, and provision of warm-hand offs to agencies and service providers to help participants obtain suicide prevention services.
• Maintain daily contact with program participants through supportive calls, emails and/or text messages.
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform all other duties as assigned.
  
  

Essential Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience And Competencies

• Ability to exercise good judgment and discretion.
• Ability to operate a computer and complete documents in Microsoft Word program formats or the ability to learn.
• Ability to respond as needed to crisis situations in an efficient manner.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Military/Veteran is preferred.
• Must be able to successfully obtain and maintain a criminal background clearance
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required; and
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.
  
  

EDUCATION And/or EXPERIENCE

• Two (2) years of experience in counseling, therapy, counseling, and/or social work strongly preferred.
• Experience working with individuals suffering from mental health and substance abuse disorders is required.
• Graduation from an accredited four-year college with a degree in Counseling, Criminal Justice, Social Work, Psychology, or other field related to the position is preferred.
• High School Diploma or equivalent is required.
  
  

Licensure/Certification

• Licensed Professional Counselor (LPC) is preferred.
  
  

Working Conditions

• Work is primarily performed in an office or in a Residential/Outpatient treatment setting.
• Some outdoor activities may be required.
• Must be able to de-escalate situations in the program.
  
  

Essential Physical And Mental Demands Of The Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 10 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.
  
  

Mental Demands

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels to exchange ideas, information, instructions, and opinions.
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations using approved mental/verbal de-escalation techniques.