Cynet Systems

IT Team Leader

Cynet Systems Atlanta, GA
Cynet Systems

IT Team Leader

Cynet Systems Atlanta, GA
5 months ago
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Job Description:
Responsibilities:
  • Led and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
  • Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
  • Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
  • Ensure that customer SLAs are met on a daily, monthly basis.
  • Evaluate and recommend software solutions to improve the ability to support client IT enterprise applications.
  • Please work with other teams and offices to make sure that the IT support team is providing the necessary support to meet the needs of the client.
  • Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
  • Interview candidates and hire qualified individuals to fill open roles within the department.
  • Generates daily, weekly, and monthly reports requested by both internal and external clients and client IT Management.
  • Develops and mentor staff to a high level of competency.
  • Handles issues of a highly technical nature and challenging calls from clients.
  • Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process.
  • Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
  • Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
  • Remains current on internal procedures and external client requirements.
Minimum Qualifications:
  • Bachelors degree in Computer Science and Information Technology or a related field.
  • Technical certifications preferred.
  • Five (5+) years of experience in an IT management role, IT technical lead role, or Project management role.
Preferred Qualifications:
  • 5+ years of experience supervising or leading a support team.
  • Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products.
  • Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, and Angular JS.
  • Experience with ServiceNow ITSM.
  • Experience Working with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM).
  • Ability to resolve issues and exhibit strong initiative.
  • Excellent planning, training, and follow-up skills and analytical abilities.
  • Strong problem-solving and analytical abilities.
  • Strong project management and leadership skills.

  • Seniority level

    Entry level

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    Information Technology & Services

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