IT Team Leader
Cynet Systems
Atlanta, GA
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Responsibilities:
- Led and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
- Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
- Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
- Ensure that customer SLAs are met on a daily, monthly basis.
- Evaluate and recommend software solutions to improve the ability to support client IT enterprise applications.
- Please work with other teams and offices to make sure that the IT support team is providing the necessary support to meet the needs of the client.
- Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
- Interview candidates and hire qualified individuals to fill open roles within the department.
- Generates daily, weekly, and monthly reports requested by both internal and external clients and client IT Management.
- Develops and mentor staff to a high level of competency.
- Handles issues of a highly technical nature and challenging calls from clients.
- Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process.
- Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
- Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
- Remains current on internal procedures and external client requirements.
- Bachelors degree in Computer Science and Information Technology or a related field.
- Technical certifications preferred.
- Five (5+) years of experience in an IT management role, IT technical lead role, or Project management role.
- 5+ years of experience supervising or leading a support team.
- Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products.
- Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, and Angular JS.
- Experience with ServiceNow ITSM.
- Experience Working with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM).
- Ability to resolve issues and exhibit strong initiative.
- Excellent planning, training, and follow-up skills and analytical abilities.
- Strong problem-solving and analytical abilities.
- Strong project management and leadership skills.
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Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
Information Technology & Services
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