Business & Communications Manager

This position leads and directs the Wellesley Municipal Light Plant (MLP) core business, administrative and communications operations and functions including contracts administration and control, regulatory compliance, customer services and billing, human resource (HR) management and employee recruitment, financial and budgeting review and analysis, external and public communications and affairs and insurance claims administration.

Responsibilities: The Business and Communications Manager ensures that the MLP complies with and accurately fulfills all applicable municipal electric utility and human resource regulatory obligations and requirements (e.g., electric rate filings and annual reports, personnel and payroll reporting) and directs the management team responsible for delivering exemplary service to MLP customers. Further, the Business and Communications Manager serves as one of the MLP’s key liaisons with the Municipal Light Board, the public, other Town departments, and external stakeholders and it's responsible for the development and execution of the MLP’s communications strategy.

This position demonstrates and provides leadership in support of the MLP’s “commitment to excellence” and continuous improvement in all areas of the MLP’s operations.

Requirements:

- Bachelor’s degree in business or related field, or an equivalent combination of education and experience

- Seven years of experience supervising customer service, administrative, and/or accounting staff, or equivalent

- Experience in human resource and personnel policy development

- Excellent oral and written communication and presentation skills

- Preferred experience working in the public or municipal utility or service industry

- Proficiency in enterprise software systems

The Town of Wellesley provides excellent health and retirement benefits as well as a competitive salary. To apply, please send a cover letter and resume to Wellesley Municipal Light Plant, Attn: Joanne Scannell, 4 Municipal Way, Wellesley, MA 02481, or email as a WORD or PDF document to jscannell@wellesleyma.gov.

AA/EOE. The salary range is $135,000 - $150,000 per year, depending on experience.