Senior Director of Operations
Senior Director of Operations
Western Veterinary Partners
Michigan, United States
See who Western Veterinary Partners has hired for this role
In partnership with the Vice President of Operations and regional manager(s), the chosen candidate will focus on supporting a group of practices in achieving operational excellence, building culture, and recruiting and retaining veterinarians, technicians, and support staff. The SDO will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of a group of approximately 25-30 general practice veterinary hospitals in the region.
About Us
Western Veterinary Partners (WVP) is a mission-driven company based in Denver, CO. We are driven by our values of integrity, collaboration, alignment, growth, support, and relationships. WVP acquires, invests in, and supports animal hospitals throughout the United States. Post-acquisition, WVP supports its partner practices with the non-clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.
Job Responsibilities
Leadership and Culture
- Develop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growth
- Achieve results through influence and partnership versus through authority or directives
- Maintain regular communication with doctors and office staff to review practice trends and performance objectives
- Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
- Provide oversight and support to practice level managers and administrative staff, as well as regional managers
- Contribute to growth and innovation across WVP by supporting other geographies and organization-wide initiatives
- Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement
- Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company
- Provide overall P&L management for the business, along with a vision for near and long-term value creation
- Assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business
- Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
- Partner with hospitals to manage DVM capacity, identify and schedule relief, and plan for succession
- Nurture and elevate innovation and growth ideas to build tangible, scalable programs
- Forecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levels
- Based in the Great Lakes geography
- 5+ years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity. Previous veterinary experience a plus
- Multi-location operational and/or management experience highly preferred
- P&L responsibility and experience with budget management, personnel management, and team building
- Strong active listening and written and verbal communication skills; Executive presence
- Ability to implement processes in collaboration with the VP of Operations to ensure company objectives are met
- Highly organized and detail-oriented work ethic
- Ability to work collaboratively with all team members, both at the practice level and at the corporate level
- Self-directed and able to work independently
- Bachelor’s degree required
- Willingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 50% of time). Occasional travel to Denver and other company activities
WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
- This role is not open to receiving agency candidates and any contingent submissions will not be honored.
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Seniority level
Executive -
Employment type
Full-time -
Job function
Management, Consulting, and General Business -
Industries
Veterinary Services
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