VP, Operations

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

The VP, Operations is an execution-oriented senior leader with exceptional business acumen. This role will oversee VRAI’s operations, distribution, and support the scaling of our retail operations as we expand our retail footprint. The VP of Operations will drive efficiency and process optimization, ensuring a seamless and consistent customer experience across all channels.

Responsibilities

• Oversee VRAI’s operations and production, with the Senior Director of Production reporting to this role.
• Develop and lead the roadmap and implementation for organizational growth directives, including structure, systems, capabilities, and retail expansion.
• Drive profitability and productivity by managing the operational P&L and enhancing customer experience through creative problem-solving, analytics, and technical solutions.
• Ensure retail operational excellence by establishing consistent and efficient back-of-house standards and automation, contributing to a frictionless customer experience.
  
  

Requirements

• Minimum 10 years of experience in jewelry operations and retail leadership.
• Strong critical thinking, planning, and business acumen, with the ability to thrive in a startup environment—you must be a builder.
• Experience in leading operational initiatives end-to-end, managing stakeholders, and running multiple projects or workstreams simultaneously.
• Extensive experience in jewelry operations, distribution, inventory management, and retail operations.
• Bachelor’s degree in Business Administration or a related field.
  
  

$180,000 - $220,000 a year

Actual compensation may be higher or lower in the range based on various factors, including, but not limited to a candidate’s job duties, experience, and expertise. We will also consider higher level candidates and salary will be adjusted accordingly.

VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available.

Some plans may not be available pending global locations however other options may be presented.

VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

To find out more about VRAI check out:

vrai.com

facebook.com/vrai