Quality Manager

Position Summary

Responsible of all quality aspects for the Ann Arbor manufacturing location, the Quality Manager develops, implements, maintains, and leads the Quality Management System following Corporate QMS structure. The Quality Manager is part of the leadership team who sets short and long-term goals aligned with RealTruck Corporate Strategy as it relates to the Quality Management System. The manager is responsible for continuous improvement initiatives of all aspects of the Quality Management System across the Ann Arbor areas of operations: Ann Arbor, and Romulus warehouse. This position will manage a staff of quality supervisors and inspectors.

Core Functions

• Establish Quality Objectives aligned with RealTruck Strategic Initiatives, ensure actions are developed to accomplish defined goals related to the RealTruck QMS. COPQ including Scrap, Returns, Supplier Issues, Customer Claims and Warranty.
• Communicate and collaborate with Operations Management on the implementation of quality objectives and corporate objectives to maximize product quality and minimize cost.
• Develop and maintain strong relationships with Corporate Management, Operations, Engineering, Sales, and dealer network to understand business, quality, and customer needs.
• Responsible of maintaining IATF 16949:2016 certification for Ann Arbor manufacturing facility and implementing any additional quality related business certification.
• Identify recurring quality defects and conduct root-cause analysis and implementation of corrective action for process & quality system related concerns.
• Lead continuous improvement activities to enhance the quality system. Conduct audits, including closing out audit findings, creating audit finding reports, and determining proper corrective and preventative actions.
• Resolve all customer quality complaints, assign corrective actions and provide feedback to customers on a resolution.
• Ensure timely resolution of supplier failure, corrective actions and preventative actions.
  
  

Qualifications & Requirements

Education and Experience

• Bachelor’s degree in Quality Engineering, other engineering, or a related field required.
• 10+ years of quality management experience, including leadership experience in a manufacturing and assembly environment required.
• Previous IATF 16949 experiences required.
  
  

Required Licenses

• CQE (Certified Quality Engineer) or other ASQ certification preferred.
• SPC and/or Lean Six Sigma certification is desired.
  
  

Skills And Abilities

• Ability to communicate with and interact with production team members.
• Ability to present and provide data to top management.
• Ability to identify issues and inefficiencies and to implement and drive changes.
• Proficient in quality database systems and Microsoft Office suite.
• Ability to compute rate, ratio, and percent, and to draw and interpret graphs.
  
  

Availability

• Flexibility to support a weekend shift operation, which may include occasional Saturdays.
  
  

Travel

• Travel required two facilities (25-mile radius).