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Duck Donuts is looking for an individual with an upbeat, friendly, and a motivating personality with strong interpersonal and leadership skills! The Store Manager is responsible for directing the daily operations of a single store and ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. As the highest management position within the unit, he/she is accountable for the unit and its operations at all times whether physically present or not.
Responsibilities
Ensures the store accomplishes its mission, which is to deliver a great product and outstanding service in a clean and welcoming atmosphere.
Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on customer care compliments and complaints. Understands guests always come first, and takes initiative to effectively resolve conflicts.
Ensures proper execution of new product introductions and marketing programs within store
Responsible for building team morale, and for the professional growth and development of all employees
Responsible for handling disciplinary action and terminations of store staff (when necessary)
Compliance with all Federal, State and Local Labor Laws
Completes weekly food and paper inventory, vendor orders, and service logs