Quality Control Marketing Manager (Remote)

Job Description

Job Description

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS stations with outsourced marketing, data analytics, fundraising, and technology services. These services help stations raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception as a business unit with the WGBH Educational Foundation and subsequent evolution to a freestanding entity, CDP has driven $150 million in incremental net value back to stations and has become the most widely adopted station service in the history of public broadcasting.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

For more information visit www.cdpcommunity.org

CDP’s Membership Marketing team allows Member Service Bureau (MSB) public media client stations to fulfill their public service mission by raising unrestricted funds from individuals for program support and special projects for TV, Radio, and the Web. The Membership Marketing Team oversees fundraising and relationship building through direct marketing communications and solicitations. CDP’s Membership Marketing Team (MMT) is responsible for raising more than $30 million annually for more than 40 public television and radio stations nationwide

Job Overview:

Reporting to the Director of Development, the Quality Control (QC) Marketing Manager will ensure that data quality, consistency, and efficiency standards are met for key direct mail initiatives. The QC Manager will be responsible for ensuring all processes adhere to established quality standards, owning and proposing corrective actions to improve quality, and recommending new or improved quality control methods. The QC Manager will work closely with the Director of Development in response to active operational issues as well as working to ensure team quality milestones/goals are achieved.

Working across a cross-functional team, the QC Manager will own the following responsibilities:

Day-to-Day Production

• Supervise the data coordinator to manage data-related production with internal teams
• Oversee data output workflow and procedures to ensure the programs meet quality and efficiency standards,
• Partner with the Business Data team on cross-team dependencies, attending the daily SCRUM calls
• Communicate consistently across all teams on operational progress, and quality gaps, identifying and escalating risks to the MMT leadership team.
• Work with the marketing managers to ensure the final products meet the quality and efficiency standards requirements.
• Monitor project progress by setting priorities and deadlines
• Solve issues to ensure the program is executed promptly and accurately.
• Monitor the accuracy of Tableau-generated performance reports,
• Manage the fiscal year preparations and work with the Business Data team to develop Tableau-generated performance reports for direct mail programs.
  
  

Quality Program Initiatives:

• Responsible for building and maintaining process documentation associated with policies and procedures, ensuring quality controls and steps are in place
• Own the implementation and change management of new quality controls
• If process gaps occur, assess, recommend and implement strategies to close the gaps to ensure overall program goals are achieved.
• Proactively share standard methodologies and learning opportunities among team members
• Alongside the team managers, support the training and coaching of team members on quality controls, providing feedback and tracking improvement
  
  

Education

Bachelor’s degree and/or equivalent is required

Experience And Skills

• At least 2 years of experience in direct marketing, print production or project management
• Results Oriented and deadline-driven
• Ability to prioritize amongst competing projects simultaneously in a fast-paced production environment
• Previous experience as a change agent with the ability to adapt and impact change
• Experience providing feedback, coaching, and demonstrating active listening within and across teams
• Strong interpersonal skills and excellent written and oral communication skills.
• Proven organizational skills
• Strong attention to detail
• Above average mathematical aptitude, excellent spreadsheet and statistical skills,
• Strong technology skills, including proficiency in Microsoft Office 365, and experience leveraging technology to gain efficiency.
  
  

Attributes:

Our company culture is important to us. Successful candidates will identify

easily with a set of character attributes, as listed below: 

You are… 

•  A Communicator: You possess strong written and communication skills and have excellent customer service skills; you like people and want to help. 
•  A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where possible. 
•  Process Oriented: You can understand, work in, create, and improve processes. 
•  A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members. 
•  Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback. 
•  Entrepreneurial: You have proven success working in a fast-paced and changing environment; you are excited to add value to the organization and its mission.  
  
  

CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status,  political belief, or socio-economic status.  CDP does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at accomodations@cdpcommunity.org.