Sr. Account Director

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Job Summary

The Senior Director maintains positive client relationships with a focus on achieving brand goals and maximizing the reach of the authentic Advocate voice, while also supporting the Reverba team and fulfilling Reverba business objectives. This role serves as the senior account lead with strategic oversight of the day-to-day client relations and account management function for healthcare clients. The Senior Director will train new team members and manage both individual and team performance. The position may require travel.

Essential Job Functions

The Senior Director has several areas of responsibility including account management, people management and strategic planning. This position leads the tactical execution of the goals of an account, develops and implements strategies for the successful growth of voluntary patient Advocate networks, and works with the Engagement Lead to proactively engage the client in relevant discussions that apply network information to business needs.Responsibilities include:

Account Management

• Manages the day-today objectives of voluntary patient Advocate networks: infrastructure, recruitment, maintenance, communication and engagement
• Serves as the senior liaison (Engagement Lead) between the company account team and the client
• Orchestrates resources to deliver against proposed plan and course corrects as needed to promote efficiencies and recognize deficiencies
• Possesses strong financial management skills including developing and managing project budgets, invoicing, forecasting and utilization
• Manages and builds relationships with clients’ key partner agencies
• Promotes operational excellence; able to manage tight timelines and budgets and address gaps where help is needed
• Anticipates client needs and proactively addresses issues with client and agency partners
• Prepares annual SOQ/budget and corresponding staffing plan; manages the process of change in scope; prepares monthly and quarterly financial tracking topics

People Management

• Motivates and leads the account team; assures a high level or performance and accuracy on behalf of clients; evaluates performance and skill level of team and recommends staffing assignments and training/coaching as necessary to support client needs
• Advocates for quality control; actively participates in documentation creation by reviewing materials for accuracy and relevance
• Ensures that the appropriate manager acts at the right time

Strategic Planning

• Understands client positioning and strategy; has solid brand, category and competitive knowledge
• Looks for new business opportunities; understands what makes brands/companies good potential prospects and partners
• Understands the competitive and changing regulatory landscape
• Contributes to strategy-oriented intellectual capital for clients and the internal organization
• Develops business within the context of existing client project work
• Acts as focal point for internal cross-functional teams

Other Duties

The Senior Director is required to account for their time through the company time management program. This position is expected to work 80% on account work and 20% or less on administrative tasks not related to client work. Some travel will be required. Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

• B.A. in English, Journalism, Public Relations or related field
• At least 8-10 years of experience in biopharmaceutical marketing, public relations or affairs, advocacy relations and/or health care; large agency experience a plus
• Ability to work with a team or independently as needed
• Strong team leader
• Skilled in Microsoft Office Suite
• Highly organized with attention to detail
• Superior client / customer service skills

Work Environment

This job operates both remotely and (sometimes) in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work

This is a full-time position.

Benefits/Perks

Medical, Dental, Vision, STD, LTD, Life Insurance, EAP, 401(k), Paid Time Off, Holidays, Sick pay, internet allowance, cell phone allowance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Reverba provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.