Sr. Program Manager, Customer Experience Team, AEX team
Sr. Program Manager, Customer Experience Team, AEX team
Amazon
Seattle, WA
See who Amazon has hired for this role
Pay found in job post
Retrieved from the description.
Base pay range
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon's Customer Service (CS) organization is looking for a dynamic, organized self-starter to help define the customer experience, and develop the expansion planning needs for the CS Customer Experience (CX) program team and operations network supporting Amazon’s customers across the Americas Emerging region.
This Program Manager is a key member of the Customer Service corporate program team. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias toward data driven decision-making, and an innate ability to understand how metrics relate to business problems.
Key Responsibilities Include
- Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions
- Define areas of focus/opportunity supported by analysis, develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs are on track
- Proactively identify and resolve issues that may impair the team’s ability to meet strategic, product, and technical goals
- Actively build relationships across Amazon teams to deliver on your roadmap. Partner with program/product managers, category teams, finance, legal, operations associates and engineers to deliver on your roadmap
- Operate autonomously; drive programs end-to-end including business goals, technical solutions, to improve customer experience
- Communicate clear and concise expectations and requirements with business and technology teams. Capacity to present well-reasoned and data-driven proposals in both verbal and written form
- Bachelor's Degree or equivalent education/work
- 5+ years of experience in project/program management
- 5+ years of leadership positions experience
- Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes
- Master's Degree
- Excellent planning, organizational and time management skills
- Desire to work in a fast-paced, highly ambiguous entrepreneurial culture
- Previous experience with Six Sigma and/or Lean tools and methodologies
- English-written and oral communication skills
- Proven ability to influence at all levels and across all departments
- Written and oral communication skills across various functional areas, and within all levels in the organization (technical, business, executive)
Seattle, WA, USA
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Company - US United States - Allocations - J38
Job ID: A2550658
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Project Management, Management, and Product Management -
Industries
Software Development
Referrals increase your chances of interviewing at Amazon by 2x
See who you knowGet notified about new Senior Program Manager jobs in Seattle, WA.
Sign in to create job alertSimilar jobs
People also viewed
-
Senior Program Manager , FBA : Fulfilment by Amazon
Senior Program Manager , FBA : Fulfilment by Amazon
-
Senior Program Manager, Worldwide Capacity Planning, Amazon Business Services
Senior Program Manager, Worldwide Capacity Planning, Amazon Business Services
-
Senior Technical Program Manager, Ring eCommerce & Customer Engagement
Senior Technical Program Manager, Ring eCommerce & Customer Engagement
-
Sr. Program Manager, Lean Six Sigma Black Belt, GS S&O
Sr. Program Manager, Lean Six Sigma Black Belt, GS S&O
-
Sr. Program Manager, Kindle Unlimited, Kindle Unlimited
Sr. Program Manager, Kindle Unlimited, Kindle Unlimited
-
SR. Program Manager, Strategic Capital, USBA
SR. Program Manager, Strategic Capital, USBA
-
Sr. Program Manager, Voice of Customer, Prime Video Ads, Prime Video Ads
Sr. Program Manager, Voice of Customer, Prime Video Ads, Prime Video Ads
-
Sr. In-stock Program Manager, Delivery Experience
Sr. In-stock Program Manager, Delivery Experience
-
Senior Program Manager, Consumer Customer Service Support, Program Delivery Group
Senior Program Manager, Consumer Customer Service Support, Program Delivery Group
-
Technical Program Manager - AR & AI Software Technologies
Technical Program Manager - AR & AI Software Technologies
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More