Senior Manager, Operations

About Pacaso

Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.

We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022.

What You Will Do

• Oversee high-impact strategic initiatives on owner experience, profitability, expansion, and the evolution of Pacaso’s business model; manage initiatives from A - Z, including identifying new opportunities, presenting recommendations to senior leadership, securing buy-in, and leading execution
• Collaborate with a broad set of teams, including Finance, Accounting, Data, Product, Engineering, Acquisitions, and Sales, to streamline operations, optimize workflows, and drive continuous improvement
• Act as a trusted advisor to Pacaso leadership and provide analytical, data-driven thought partnership
• Work closely with Senior Director of Operations to prioritize initiatives, build and manage annual and quarterly roadmaps, and monitor performance metrics
• Own analytics for the full Operations organization, including Market Operations, Customer Support, Procurement, Logistics, Interior Design, Turnover Operations, and Onboarding
• Act as a catalyst for growing the business intelligence, data, and analytics capabilities of the Operations organization; hands-on Excel and modeling work required
• Drive production forecasting, scenario planning, and predictive analytics to optimize the impact of operational investments in our home onboarding flow
• Assess risks and contingencies and build plans to mitigate risks and drive performance
• Develop SOPs, workflows, reports, dashboards, and other tools to maximize productivity
• Demonstrate professional skepticism and critical thinking in assessing data quality, defining assumptions, and justifying recommendations
• Gain understanding of user needs, including team members, customers, and cross-functional leaders through user research and getting into the field as necessary
• Assist stakeholders in determining business needs and requirements for operations and analytics, including the development of performance metrics and KPIs
• Foster a data-driven culture through the adoption and proliferation of data management best practices
  
  

Qualifications

• B.A./B.S. degree with a quantitative focus in Economics, Engineering, Math, Statistics, Finance or a similar technical field
• 10+ years of work experience in roles involving data / analytics, strategy, process improvement, predictive forecasting; consulting, corporate development, and/or finance experience preferred
• Advanced Excel skills and modeling experience required
• Demonstrated ability to develop polished presentations for senior leadership
• Experience working in a fast-paced, rapidly-changing environment, while managing multiple priorities and stakeholders; growth-stage startup experience preferred
• Excellent communication and people skills; you communicate effectively to technical and non-technical audiences, and thrive in dynamic, cross-functional environments
• Experience using data and analytics to break down ambiguous, complex problems and influence solutions
• Experience in forecasting and/or demand planning preferred
• Ability to see the big picture as well as focus on the smallest details in operations; you're a systems thinker who loves getting in the weeds
• You have strong business acumen and know that problem solving goes beyond the numbers
• You have an entrepreneurial mindset and love building new things in addition to optimizing existing processes
• You’re a team player and always focus on the greater good
  
  

You’ll love working at Pacaso because of our ...

• Competitive salary and stock options.
• Unlimited, flexible PTO for exempt employees.
• Excellent medical, dental and vision insurance.
• Sponsored memberships to One Medical, Ginger and Carrot.
• 401(k) to help you save for the future.
• Paid maternity and paternity leave.
• Generous home office stipend and monthly cell phone reimbursement.
• Quarterly remote team building events and L&D opportunities.
  
  

Pacaso encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.