Director, Production Support (Claims)

Overview

The Director, Claims Production Support is responsible for overseeing the Claims Platform ensuring peak application performance is attained and maximum uptime achieved.

In this role, the Director, Claims Production Support is accountable for the direct management of people, processes, software standards and information technology assets comprising the practice and supporting the Enterprise. This role has responsibility to meet service level agreements (SLA) and KPI targets for the department. The role will partner with Customers, Product, Architecture, Security, Risk Management, and other Delivery departments to affect these outcomes.

Responsibilities

• Designs and implements processes and procedures equipping a team of technical resources with the knowledge and skills they need to effectively monitor all applications within the Claims platform with the goal of maximizing system uptime
• Identifies areas where optimization can be achieved and works across teams to implement improvements
• Supports yearly Disaster Recovery (DR) exercises including onsite participation
• Collaborates with teams to troubleshoot and resolve complex incidents, minimizing operational impact
• Leads, influences and manages a team of resources to include conducting talent acquisition activities, coaching and/or mentoring, identifying training requirements for associates and overall performance management
• Determines the appropriate staffing mix of contractors and associates to maintain steady work and stay within budget
• Assists in defining departmental strategic objectives and drives business outcomes in alignment to the organizational strategy
• Accountable for incident response and problem resolution within the claims platform
• Designs and implements strategies to proactively mitigate system disruptions
• Drives initiatives that contribute to long-term operational excellence
  
  

Qualifications

Required Knowledge, Skills, and Abilities:

• Advanced knowledge of mainframe technologies including z/OS, COBOL, DB2, IMS and JCL
• Advanced knowledge of mainframe security practices and protocols to safeguard data and systems
• Expert understanding of tools and techniques to monitor system performance and troubleshoot issues
• Expert ability to effectively communicate technical concepts to both technical and non-technical audiences across all levels
• Expert ability to lead and motivate a team, fostering a collaborative and innovative environment
• Expert ability to collaborate effectively with cross-functional teams, build strong relationships, and drive alignment on shared objectives
• Competent in Cloud concepts and Cloud hosting requirements
• Expert analytical and problem-solving skills
  
  

Required Experience:

• 8 years related technical experience
• 5 years of experience managing a team of technical resources
• 2 years of experience managing mainframe applications and or mainframe production support teams
  
  

Required Training, Certification and Education:

• Bachelor's degree in Computer Science, Business, Information Systems, or a related field or equivalent work experience
  
  

Benefits and Perks:

• Work/Life Balance – NASCO helps you find success at the workplace, and at home
• Matching 401(k)
• Employee Recognition and Bonus Programs – When NASCO is successful so are our employees!
• Tuition Assistance – Learn, develop, and grow… on our dime!
• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
• Choice of Blue Cross Blue Shield Medical, Dental and Vision Plans
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Wellness Program
• 17 Days of Paid Time Off (PTO) per year – not including major holidays. That’s just starting out
• Company discount plans on mobile, technology services, etc., to help you save money
  
  

NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.