Director of Operations, Uplift

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We are seeking a dynamic and strategic Director of Operations to drive our cross-functional initiatives, optimize our processes, and ensure seamless collaboration across our diverse teams. The Director of Operations will play a pivotal role in our organization, serving as the nexus between our Commercial business and key departments, including Legal, Compliance, Product, HR, Finance, and Treasury. In this high-impact role, you will manage and streamline our core processes, oversee Revenue Operations, manage sales tools, and oversee our marketing efforts. This position requires a strategic thinker with a strong operational background and a deep understanding of the fintech landscape. Please note that this is a hybrid role based in either our New York City office.

What You'll Do:

• Serve as the primary liaison between the Commercial business and Legal, Compliance, Fraud and Underwriting/Credit teams, ensuring alignment and collaboration. Coordinate with HR, Finance, and Treasury as needed to support broader company objectives.
• Oversee and optimize all critical reporting needs. Ensure that these reports are efficient, scalable, and aligned with company goals.
• Act as the head of Revenue Operations, managing and optimizing our sales tools, including Salesforce, Outreach, and HubSpot. Ensure these tools are effectively integrated and leveraged to drive sales and operational success.
• Oversee the Marketing department relationship, providing strategic direction and ensuring that marketing initiatives are aligned with business objectives.
  
  
  

What We Look For:

• Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA or advanced degree preferred.
• 8+ years of experience in a strategic, operational, or leadership role within a fintech or technology-driven company.
• Proven track record of managing cross-functional teams and processes, with a strong understanding of Legal, Compliance, and Product operations.
• Extensive experience with Revenue Operations and managing tech stacks such as Salesforce, Outreach, and HubSpot.
• Strong knowledge of API integrations and experience managing third-party partners.
• Exceptional communication and leadership skills, with the ability to influence and drive change across an organization.
• Ability to thrive in a fast-paced, high-growth environment, managing multiple priorities with a focus on results.
  
  
  

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiative
  
  
  

The compensation range of this position in New York City, NY is $190,000 - $210,000 USD annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

#BI-Hybrid

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.