Gigs

Strategic Account Manager

Gigs New York, NY
Gigs

Strategic Account Manager

Gigs New York, NY
4 weeks ago 112 applicants

See who Gigs has hired for this role

In short: Full-time, remote position in the US. Please only apply if currently residing in the US.

😍 We are Gigs

  • Gigs is the world's first telecom-as-a-service platform. We've built for telecommunications what Stripe built for payments, and enable companies to seamlessly launch their own branded phone plans:
    • Businesses can attract and monetize new users, create smooth customer journeys, and unlock new revenue streams.
    • Consumers can go from sign-up to talking and browsing in under 3 minutes.
  • Gigs empowers innovators from various industries. From fintechs providing branded phone plans alongside their payment cards, retailers offering subscriptions bundled with their mobile devices, to HR platforms enabling businesses to issue employee phone plans with just a tap, our telecom operating system provides everything companies need to embed connectivity.
  • We're backed by Google's Gradient Ventures and Y Combinator, along with prominent business angels and investors, including the CEOs of Uber, DoorDash, and Instacart. As part of Gigs, you will have access to world-class advisors, resources, and support that will help us navigate our rapid growth.
  • Gigs was part of the YC W21 and YC Growth W23 batches and raised a $20MM Series A.
🔧 The Position

  • You'll drive our biggest customers' growth You will own, build and grow relationships with Gigs' most strategic and complex customers across multiple industry verticals. You will be responsible for the commercial growth of these accounts, including driving revenue-generating projects, negotiating pricing and owning renewals.
  • You'll think strategically You will develop an in-depth understanding of your assigned customers and their use cases, keeping a close track of KPIs and developing key relationships. You will identify and develop new opportunities for growing Gigs' usage (including advising on, and helping coordinate, expansion into new verticals and jurisdictions by existing customers) along with expanding the number of stakeholder relationships across your assigned customers.
  • You'll work cross-functionally You will collaborate effectively with Go-To-Market, Marketing, Support and Implementation to run cross-functional customer projects and campaigns and ensure the best possible experience for Gigs' customers.
  • You'll be a first mover You will think critically about the organisation of Account Management within the broader Customer Success team and seek to improve our existing processes by implementing structural improvements. Your aim will be to stay ahead of the curve, devising and trialing new strategies to drive growth with our customers.
  • You will be at the forefront of building out the account management team. You'll be our first Strategic Account Management hire and will play a leading role in building a high-performing B2B account management team.

👟 About You

→ We're looking for the perfect candidate who can demonstrate the points below. But even if not all of this applies to you, we'd love to learn more about you. 🦄

  • You have 6 - 10 years of experience in Account Management at a B2B or SaaS tech company. You have profound knowledge of high-impact account management strategies and a track record of growing significant customers. You are experienced working with the largest enterprise customers and understand the challenges of, and specific strategies required for, succeeding with this type of account.
  • Your expertise lies in working with high-growth, product-led technology companies, and you exhibit a high level of enthusiasm for engaging with the challenges within this domain. Your established track record shows a track record of success in growing complex technical customers who have built integrations on top of your product. You have a strong ability to work and build relationships with product teams.
  • You're a commercial thinker. You are focused on growth, happy being responsible for a number and comfortable working with, forecasting and tracking commercial KPIs like NRR, GRR and ARR. You have experience preparing business cases to drive commercial outcomes.
  • You care deeply about the customer experience. You are invested in ensuring our customers' success. Whatever you do needs to have a business impact.
  • You're a humble overachiever. You set goals, outline strategies, and iterate to not only meet but exceed your growth targets with customers. You know it takes a high degree of emotional intelligence to meaningfully build relationships with customers, manage their concerns and help drive their growth.
  • You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners.
  • You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know.

🌱 Our Offer

Competitive compensation

Gigsters receive competitive salaries and stock options, so that everyone can be a true owner.

World-class perks

We provide comprehensive benefits.

In addition to your compensation package, you'll receive stellar perks to help you do the best work of your life:

  • Competitive paid vacation days each year.
  • Reimbursements to upgrade your workstation.
  • A learning and development stipend to help you reach new heights in your career
  • And, of course, a free phone and data plan.

Gigs is remote-first, but we strongly believe in the power of human connection. That's why we've built unique experiences to help Gigsters strike the perfect balance:

  • Gigs Pads: Our curated collection of beautiful homes around the world, for when you want to collaborate with teammates in person or need a work-cation getaway. Available for you to enjoy in San Francisco, London, and Berlin.
  • Gigs Republic: Twice a year, we bring the entire company together for great food, lots of laughter, and tons of fun activities. It's always in some sunny places, so don't forget your sunglasses.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Sales and Business Development

  • Industries

    Technology, Information and Internet

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