CRM Technical Support Specialist
Talentuch
Montreal, Quebec, Canada
Be among the first 25 applicants
See who Talentuch has hired for this role
We are looking for someone who enjoys technology, providing client satisfaction, and fixing client issues.
Important Note
- Working conditions: On-site OR Hybrid (the office is in Montreal downtown).
- French if required!
- Make sure the requirements provided by the customer are clear and actionable.
- Provide updates and feedback to the customer on their opened tickets.
- Validate estimation with the CRM consultants and keep the customer updated accordingly.
- Communicate with the delivery center manager to coordinate the team allocation and ticket dispatch.
- Manage the support boards to make sure everything is up-to-date.
- Communicate with the Customer Success Manager when the customer does not have a support contract and requests for support.
- Help the Finance and Customer Success Manager to answer if the customer needs justification on the support hours consumed.
- Manage support ticket assignments with our external support partners.
- Escalate any risks identified on a support request (unavailability, feedback, technical challenge…).
- Fill the scorecard to track KPIs of the role.
- Improve support SOP.
- Minimum 3-5 years of experience working in a similar role and fast-paced tech environment;
- Basic to intermediate knowledge of the following technologies: PHP, MySQL, Apache, JavaScript.
- Intermediate knowledge of source code control technology, such as Git and SVN.
- Excellent interpersonal and customer service.
- Responsiveness and ability to communicate calmly.
- Attention to detail and good problem-solving skills.
- Bilingual (French & English).
- CRM knowledge.
- Scrum master skills.
- Knowledge of Docker or Kubernetes technology;
- Linux operations.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Talentuch by 2x
See who you knowGet notified about new Customer Relationship Management Specialist jobs in Montreal, Quebec, Canada.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Service Representative
Customer Service Representative
-
Customer Relationship Management Marketing Specialist
Customer Relationship Management Marketing Specialist
-
Customer Service Representative (remote)
Customer Service Representative (remote)
-
Senior Customer Success Manager, Service
Senior Customer Success Manager, Service
-
Customer Service Representative - Permanent
Customer Service Representative - Permanent
-
Customer Service Representative - Part-Time
Customer Service Representative - Part-Time
-
WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE/REPRÉSENTANT DU SERVICE CLIENTÈLE DE L'ENTREPÔT
WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE/REPRÉSENTANT DU SERVICE CLIENTÈLE DE L'ENTREPÔT
-
VALOREM: Remote Customer Service Representative
VALOREM: Remote Customer Service Representative
-
Customer Service and Order Management Specialist - 9QEK7IXSTFEN
Customer Service and Order Management Specialist - 9QEK7IXSTFEN
-
Customer Service Representative - Saint Lambert (18.75h) [Scotiabank]
Customer Service Representative - Saint Lambert (18.75h) [Scotiabank]
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More