Education and Outreach Director

The Education and Outreach Director leads Tenfold’s education and outreach activities throughout all service areas. The position promotes and educates the community on Fair Housing, Housing, Home Ownership, and Financial Education. The Education and Outreach Director will connect with community partners, government officials, employers, and other stakeholders to affirmatively further fair housing and seek to expand Tenfold’s Education and Housing Counseling Activities.

Responsibilities

• Manages and leads the Education and Outreach Department and is responsible for program sustainability and growth including budgeting, profit and loss management, and seeking and securing funding opportunities. 
• Serves as a coach to support the development of staff by setting clear staff expectations, performance metrics, and seeking professional development opportunities. 
• The position works in tandem with the Director of Financial Empowerment Services to ensure the sustainability and growth of Tenfold’s Empowerment and Housing Counseling Department. 
• Leads Tenfold’s Education programs and activities including homebuyer education, financial education workshops, fair housing, rental education programs, and housing counseling services. 
• Provides education and outreach on fair housing, landlord/tenant law, financial literacy, and home buyer education through training, technical assistance, and publications to a broad audience including real estate agents, housing manager, municipal officials, local government employees, landlords, tenants, social service providers, and media connections. 
• Creatively promotes fair housing and seeks to affirmatively further fair housing in the community through marketing channels and stakeholder engagement to reach underrepresented individuals. 
• Empower individuals to create and sustain equitable housing opportunities. Provides information and oversees the response to all housing discrimination complaints received at Tenfold. 
• Provides technical assistance to individuals desiring to file a housing discrimination complaint with HUD or PHRC. 
• Works with local disability organizations to explore the creation of housing opportunities that will increase housing options for this population. 
• Works with local immigrant and resettlement organizations to ensure that fair housing rights are understood and accommodated for these populations. 
• Ensures that Tenfold and its partners’ actions, policies, and implementation comply with fair housing laws. 
• Remains informed of developments in federal, state, and local housing laws, regulations, guidelines, court cases, and research. Disseminates information to colleagues, partners housing providers, and residents. 
• Communicates/interacts effectively and appropriately in front of large groups of people as well as in one-on-one settings. Always represents Tenfold professionally and positively to clients, representatives of housing, real estate, and related industries, staff, volunteers, testers, colleagues, the Board of Directors, etc. Handles sensitive issues with tact, professionalism, and confidentiality. 
• Serves as the chair of the Eviction Prevention Network (EPN) through which stakeholders and the community are engaged. Convenes the Eviction Prevention Network, ensuring clear communication among partners and that eviction prevention services are targeted equitably. 
• Participates in community events and meetings that benefit the promotion of resources and Tenfold programs and services. 
• Maintains complete, accurate, and timely records of all activities related to various job duties and assignments and produces reports on such activities as may be required by Tenfold, funding agencies, and others. 
• As appropriate, works to integrate efforts with all Tenfold staff. 
• Other duties as assigned. 

Qualifications

1. Bachelor’s degree with a minimum of 3 years of related experience in fair housing, landlord/tenant or rental housing regulations, community and economic development, housing counseling or a mix of education and experience.
2. Must have the ability to work independently, yet within an organizational setting, excellent written, verbal, and interpersonal skills, and the ability to remain objective and interact effectively with persons in stressful and/or sensitive situations.
3. Strong aptitude for program evaluation and data tracking.
4. HUD Housing Counseling Certified.
5. Excellent communication skills, both interpersonal and in a group setting.
6. Demonstrated high proficiency and experience in all computer functions, especially Excel, Word, PowerPoint, Outlook, and Teams required, and willingness to learn client management software systems.
7. Demonstrated ability to prioritize and work flexibly and efficiently – producing high-quality work and meeting deadlines.
8. Sensitivity to cultural and socioeconomic characteristics of populations served.
9. Ability to work collaboratively.
10. Capacity to maintain confidentiality and appropriate professional boundaries.
11. Ability to speak Spanish preferred.
12. Commitment to Tenfold’s Core Values:

• We value Empowerment;
• We value Innovation;
• We value Integrity;
• We value Diversity, Equity & Inclusion;
• We value Teamwork.

Review of resumes will begin immediately and continue until a candidate is appointed. Qualified applicants should send, via e-mail (preferred) or U.S. mail, a cover letter, resume, and the names with contact information for 3 references to:

Sandra Schnee, Human Resources Manager

SSchnee@WeAreTenfold.org

Tenfold

308 E. King Street

Lancaster PA 17602