Customer Success Manager- US
In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion. A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within Cybersixgill.
Responsibilities:
- Owning and managing your customers’ life cycles:
- Training and Onboarding of new customers.
- Assure complete adoption and integration of products within the customer's environment.
- Ensure customer retention and identify expansion opportunities.
- Actively mitigate churn risks, and work to manage and eliminate such risks.
- Serve as the voice of the customer to initiate and lead new processes within the company, while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence).
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
- Provide ongoing technical support to customers, addressing their concerns and requests.
- Prior experience in customer-facing processes in SaaS & B2B environments
- Excellent written and oral communication skills in English
- Hands-on technical background, particularly with cyber security products and services
- Strong team player with self-starter capabilities and a proactive approach
- Previous experience in a Cyber Threat Intelligence Company - Strong Advantage
- Spanish communication (written / oral) skills or proficiency in other languages
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Other -
Industries
Computer and Network Security
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