Quality Coordinator

Overview

Triangle Springs, part of Lifepoint Behavioral Health, nationally known healthcare organization with diversified delivery network with facilities from coast to coast, seeks passionate, patient-centric, and goal-oriented team members to join our team. We specialize in compassionate behavioral health services, including crisis stabilization, inpatient care, and outpatient treatment for acute mental health and substance use treatment. Our philosophy is built on a psychosocial model of care to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve. We offer a collaborative work environment, competitive compensation, and flexible scheduling so you can focus on what matters–providing quality patient care. Join our team in Raleigh, North Carolina, to build a career that touches lives.

Position Details

• Demonstrates excellent customer service skills in assisting patients and visitors in a prompt and courteous manner.
• Reviews all patient, family or other written concerns regarding the hospital, staff and/or program according to policy
• Organizes and prepares materials for various meetings as required.
• Investigate patient concerns, take actions and provide mediation toward problem resolution in a timely manner
• Tracks and trends all patient feedback, reporting results to Director of Quality.
• Support the commitment of our hospital in adhering to Federal, State, and local rules and regulations governing ethical business practices for healthcare providers. Assists with medical record audits and spot checks to monitor regulatory compliance and documentation quality.
• Collects incident reports; records, analyzes, investigates data and reports to Quality Director.
• Assist QA Director with projects that improve care for all patients across facilities.
• Performs safety rounds on the units at facility to identify risks and safety concerns and reports these to unit supervisor immediately and to QA Director as soon as possible.
• Support the commitment of our hospital in adhering to Federal, State, and local rules and regulations governing ethical business practices for healthcare providers. Maintain patient confidentiality as outlined by HIPAA/42CFR Part II.
• Other duties as assigned.
  
  
  

Qualifications

Education:

• Bachelor’s degree in a health related field preferred
  
  
  

Experience:

• 3 years’ experience in a healthcare facility, previous experience in a psychiatric health care facility preferred.
  
  
  

License:

• Clinical license preferred
  
  
  

Additional Requirements:

• Proficient in Microsoft Word and Excel. Ability to analyze complex information and use problem solving skills to determine appropriate solutions. Previous quality and patient advocacy experience preferred, strong customer service experience required. CPR certification and Crisis Prevention Training (CPI) within 30 days. May be required to work flexible hours and overtime.