ORC Investigations Manager

Overview

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Loss Prevention technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Loss Prevention team is exceptional at quickly designing and implementing innovative new solutions for diverse Loss Prevention challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Loss Prevention team today!

THE IMPACT YOU CAN HAVE:

The Organized Retail Crime (ORC) Investigations Manager works closely with various internal and external business partners, including law enforcement, other industry retailers, corporate investigations, Field Loss Prevention Managers, Supply Chain Loss Prevention and Store Operations partners to leverage all available investigative tools and resources to eliminate and reduce company exposure as it directly related to external theft, Organized Retail Crime, and all aspects of fraud.

Under the general supervision of the Loss Prevention Director, Organized Retail Crime (ORC), the Organized Retail Crime (ORC) Investigations Manager is responsible for the analysis of Loss Prevention data, produced through various software applications and video systems, for possible fraud, procedural violations, and training opportunities pertaining to external theft focused on Organized Retail Crime in an assigned territory. The Organized Retail Crime (ORC) Investigations Manager collaborates with internal cross functional business partners, makes independent decisions, provides recommendations and consistent guidance, and communicates with a wide variety of external business partners and third parties (other retailers and law enforcement) to reduce the holistic impact of Organized Retail Crime on the business and improve profitability across the area of responsibility.

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do. Ability to effectively influence Law Enforcement to resolve large scale ORC investigations.

YOU'LL ACCOMPLISH THESE GOALS BY:

• Analyzing data from various sources, utilize information from the organized retail crime linking model to identify external activity, use various exception based reporting tools, leverage multiple intelligence platforms for in-depth case research, access online sales and platform information, and employ remote video review to drive investigations pertaining to external theft and fraud in assigned multi-state area of responsibility.
• Initiating, reporting and conducting complex Organized Retail Crime (ORC) investigations in for assigned multi-state area of responsibility.
• Partnering effectively with the Loss Prevention field teams and supply chain, ecommerce, and omni-channel loss prevention team to execute various multifaceted external investigations including visibility of all investigation steps and a successful resolution of the case in the assigned multi-state area of responsibility.
• Facilitating, coordinating, and support criminal reporting between various law enforcement agencies to ensure effective prosecution and successful restitution recovery in assigned multi-state area of responsibility
• Facilitating one on one’s and conference calls with the Loss Prevention Director, ORC to include various levels of field leadership (ALPM, RLPM) including store operations (DM), People Success, public relations, and legal services to articulate confidential investigative information and provide appropriate updates/review of ORC case information
• Focusing on safety and process improvement including training of stores and field teams, support with store shoplifting concerns, serial overnight burglary cases, and external case reporting to better understand and communicate enterprise and market trends.
• Uses loss prevention case management software to link various incidents and develop ORC cases that cross various channels (omni-channel) in assigned multi-state area of responsibility.
• Demonstrates proficiency with exception reporting including ad hoc reporting that directly relate to product loss and merchant information.
• Directing and initiating in store ORC training and development programs in multi-state areaof responsibility.
• Stays updated, informed, and actively research nationwide ORC patterns, trends, and changes in laws/legislation in multi-state area of responsibility.
• Manages the detection, initiation, investigation, and successful resolution and prosecution of all external investigations in multi-state area of responsibility.
• Build, develop, and maintain meaningful and impactful relationships with state, local, and federal law enforcement agencies to drive sustainable relationships and ensure participation in suspect interviews, search warrants, GPS recoveries, surveillance, in muti-state area of responsibility.
• Develop investigative leads by identifying criminal trends and patterns in multi-statearea of responsibility and collect, analyze, and monitor intelligence through various avenues as it pertains to large scale national investigations.
• Work closely with local and state government, peer retailers and industry organizations to support ORC legislation in multi-state area of responsibility. Identify new loss prevention tools and programs that will facilitate successful investigations and partnerships in the field and identify and develop strategies to reduce criminal activity
  
  

THE ESSENTIALS FOR SUCCESS:

• Bachelor’s degree preferred
• Wicklander-Zulawski Interviewing Certificate and/or John E. Reid Interview and Interrogation Certificate
• CFE and/or CFI preferred
• Seven (7) years’ experience in Loss Prevention and/or Law Enforcement developing complex investigations and conducting internal/external interviews and must have demonstrated successful ORC case closures and resolutions.
• Solid working knowledge of current technology and its application to the role (MS Office, EAS, Burglar Alarms, Networks, BI, CCTV, Kronos, POS systems, case management software, exception-based reporting etc.)
• Ability to learn new software programs with minimal training
• Exceptional written, verbal, electronic communication, and presentation skills
• Proven ability to drive consensus at all levels of the enterprise through clear, concise, and complete information.
• Must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure successful investigations.
• Demonstrates strong analytical and problem-solving skills including report development skills to interpret data and present summary conclusions in an understandable format.
• Works independently using excellent prioritization skills to provide the business with productive analyses and useful problem solutions.
• Must be able to deal with ambiguity effectively and make quality decisions in a timely manner as it relates to complex investigations and stressful situations.
• Strong business relationship skills; able to influence and make recommendations to business partners.
• Delivers results that are of the highest operational integrity, high level of confidentiality and superior organization skills with attention to detail.
• Demonstrated and advanced proficiency in MS Office (Excel, Word, PowerPoint and SharePoint)
• Ability to effectively influence Law Enforcement to resolve large scale ORC investigations.
• Knowledge and expertise in preparing for and testifying in Local/State/Federal Court.
• Ability to participate, conduct, lead surveillance with peer retailers and law enforcement as it relates to large and complex external cases.
  
  

WORKING CONDITIONS

• Flexible schedule that meets the needs of the business (schedule may include evenings, weekends and holidays)
• In-town (within assigned job posting) and out-of-town travel as needed (up to 75%)
• Normal office demands (home office)
  
  

About

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.