Senior Business Analyst

Senior Business Analyst (HYBRID)

Job Description

Business Analysts are members of a techno-functional team specialized in implementing and delivering solutions / modules as part of the suite for organizational deliverables. The Business Analysts will also be the Subject Matter Expert on these solutions.

Responsibilities:

• Will be involved in end to solution implementation life cycle as a Subject Matter Expert (SME) starting from project kick-off and through cutover implementation in Production and transition to customer care.
• Will develop a thorough understanding of the application’s user interface, both from functional business and technical process standpoint, in order to implement, install solutions and also help in solution adoption and integration into customer’s business processes.
• Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and also resolution of maintenance issues / service requests.
• Drive strategic business process improvements within Solutions and Product Delivery organization.
• Will lead the data gathering & loading process prior to solution implementation phase.
• Will identify the best practices adopted by customers during the interactions and communicate the same to Management teams to enhance applications and solutions.
• Evaluate business processes, anticipate requirements & help identify areas for improvement, and help develop and implement appropriate solutions.
• Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers.
• Demonstrates effective teamwork skills.
• Operates under general direction with minimal oversight.
• Ensures that approved methods, processes, and tools are consistently used.
• Shall mentor/train new business analysts on the solution and processes.

Job Requirements:

• 5+ years’ experience.
• Bachelor's degree or equivalent technical experience strongly desired.
• Proven Analytical skills.
• Good understanding of database concepts and working knowledge of SQL.
• Advanced knowledge of Microsoft Excel and PowerPoint.
• Must be organized and be able to multi-task and work in all areas as needed.
• Prior experience/knowledge on Cloud platforms is an advantage but not required.
• Proficient English written and oral communication skills.
• Identify problems and be able to determine when appropriate escalation is required.