Vice President, Global Client Support

LaSalle Network is partnering with a privately-owned health information technology vendor. They provide practice management and revenue cycle management solutions. Our client is in search of a Vice President, Global Client Support, who will play a critical role in leading and shaping the client support strategy of the organization. This executive will be responsible for overseeing the client support teams, ensuring exceptional service delivery and driving transformational improvements in the client experience. The ideal candidate would have a healthcare technology background, experience managing global teams and an unwavering passion for improving the client experience.

Vice President, Global Client Support Responsibilities:

• Develop and implement a comprehensive global client support strategy aligned with company goals
• Provide regular updates to executive leadership on support metrics and initiatives
• Effectively manage resources within budgeted spend; oversee forecasting and fiscal planning for cost center
• Represent the voice of clients with other stakeholders across the company to ensure their needs are represented and heard
• Lead, mentor and develop a high performing client support team
• Build and maintain strong relationships with key clients; act as an escalation point for critical client issues
• Foster a culture of excellence, accountability and continuous improvement
• Partner with other functions across the company to ensure operational readiness in support of new products or services, regulatory or market changes and other needs as they arise

Vice President, Global Client Support Requirements:

• 10+ years of experience in client support or customer service, with 5+ years in a leadership role
• Must have experience in the healthcare technology industry
• Experience working with and managing global teams and strategies
• Bachelor's degree in business, healthcare management or a related field; MBA or advanced degree preferred
• Proven track record of developing and executing successful global client support strategies
• Proven track record of successfully leading and managing large client support teams including near shore and offshore resources
• Strong understanding of healthcare technology solutions and their application in healthcare settings
• Strong analytical and data-driven problem-solving skills

If you are interested in this opportunity and meet the qualifications, please apply today!

Thank you,

Stephanie Moncada
Principal
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf