Senior Director, Operations and Business Delivery

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Business Administration

Travel Percentage

15 - 25%

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know~ Are you FIS?

About The Role

Lead a defined geography or business unit inside of Digital to streamline operations and delivery. Establish and maintain strong client relationships by consistently exceeding client expectations, leading high-profile engagements, demonstrating subject matter expertise and assigning and directing qualified staff.

What you will be doing?

• Leads high-profile engagements, assigns tasks and holds people accountable. Gains trust and respect of each client by establishing and maintaining effective relationships. Understands and anticipates changing client needs. Expands revenue from existing clients
• Develops new business opportunities by collaborating with sales resources, strategizing on “attack plans”, participating in prospect meetings and broader industry events, preparing proposals, contributing thought leadership and building references
• Establishes, maintains and fully utilizes a team of qualified professionals by recruiting ahead of needs, motivating staff to reach full potential and actively tracking staff utilization
• Contributes to divisional revenue, EBITDA and forecasting objectives
• Makes timely, informed decisions and communicates rationale with factual accuracy and clarity
• Adapts to changing business circumstances with appropriate actions and positive attitude
  
  

What You Will Need

• 10+ years of Leadership responsible for Business Delivery Assurance
• 10+ years of experience with DI Business Banking and Product Delivery Interlock
• 10+ years of experience with Implementation Management and/or Governance
• 10+ years of experience with Escalation Management
• 10+ years of experience Initiative Management and Bau Support
• 10+ years of experience with Matrix Management and Collaboration
• Broad knowledge of regulatory requirements, financial institution operations, and risk management
• Project management, productivity, planning, and workload management skills
• Negotiation skills regarding complex issues
• Ability to work well under pressure and keep emotions under control during difficult situations
• Willingness to travel at least 25%
  
  

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you~

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits
  
  

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $171,910.00 - $288,820.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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