Customer Service Representative (Service and Repair Department)

Customer Service Representative (Service and Repair Department) – Peoria Heights, IL

Monday – Friday

8:30am – 5:00pm

$17/hour

Comprehensive Benefits Package

Do you have knack for solving problems?

Are you passionate about helping others, calming frustrated customers and turning situations around?

Are you looking for a stable career with a positive work environment?

You might be the Customer Service Representative that we are looking for! At Sherman's, we’re dedicated to delivering outstanding service. We understand that a broken appliance or piece of furniture can disrupt your whole day. Imagine a leaky dishwasher threatening to ruin a family gathering, a damaged recliner that keeps someone from recovering comfortably, or a malfunctioning washing machine overflowing with laundry for a busy family. Our customers rely on us to fix their essential appliances and furniture, and we need a skilled communicator to be the friendly voice on the other end of the line.

Why this role is perfect for you:

• Thrive in a fast-paced environment: You can manage multiple calls, prioritize tasks, and handle pressure calmly.
• Show off your excellent communication skills: You can clearly explain procedures, manage expectations, and build rapport with customers.
• Work effectively as a team player: You enjoy collaborating and fostering a positive work atmosphere.
• Value integrity and accuracy: You're committed to providing reliable information and building trust with customers.
• Be a quick learner: You have a strong desire to learn and retain information (about appliances, furniture, and repair processes) to confidently navigate conversations and assist customers.
  
  
  

The Responsibilities:

• Provide top-notch customer service: Answer phone calls, troubleshoot issues, and provide accurate product and service information.
• Become a problem-solving pro: Actively listen to customer concerns, identify solutions, and ensure a smooth repair experience.
• Teamwork makes the dream work: Collaborate with colleagues to deliver exceptional service and build positive customer relationships.
  
  
  

Overall, you'll play a vital role in keeping our customers' homes running smoothly! We believe remarkable service is about more than just fixing appliances and furniture – it's about improving people's lives. Ready to join a supportive, empathetic team and make a difference? Apply today!

Equal Opportunity Employer. Pre-employment background check required.