Vice President of Hotel Operations

Vice President of Hotel Operations for TLTsolutions

Who We Are:

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors. Joining TLTsolutions means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

Your Role With Us:

The Vice President of Hotel Operations is a key leadership role responsible for championing operational excellence across the TLTsolutions’ real estate portfolio. This role requires an outcomes-driven leader who will ensure that the value of our assets is maximized while delivering the highest quality standard of guest service and associate engagement. The VP will directly oversee the operations of our portfolio hotels and other assets, engaging with the General Managers and their teams to establish and execute strategies that maximize the net operating income of the assets while embodying our commitment to excellence and continuous improvement.

Key Responsibilities:

Performance Management:

• Establish clear performance standards and accountability measures for all operational roles.
• Develop specific, measurable goals for each property that align with the company’s strategic direction and objectives.
• Lead the creation of strategies and detailed action plans with property leadership to achieve these goals.
• Conduct regular performance reviews to ensure that performance standards are being met and that targets are on track.
• Direct the annual operational strategy, incorporating hands-on evaluations of property needs to guide capital expenditures and strategic investments.
• Leverage performance data to recognize outstanding employees and identify areas requiring additional training or support.

Financial Oversight:

• Guide the development of property-level operating and capital budgets in collaboration with property leadership.
• Ensure that budgets are achieved or exceeded.
• Continuously seek opportunities to maximize net operating income through revenue maximization and expense optimization.
• Drive the implementation of initiatives that improve financial performance.
• Monitor and manage total costs per occupied room and per available room.
• Conduct weekly and monthly budget reviews with each property’s management team to ensure fiscal responsibility, addressing variances and optimizing resource allocation.

Talent Management:

• Ensure that operating standards are designed to maximize associate engagement.
• Collaborate with property management to maintain an optimal talent mix, ensuring that team members possess the competencies and drive needed to deliver exceptional guest service.
• Seek opportunities to improve staffing efficiencies while maintaining high standards of guest service.
• Ensure that associates receive the necessary education and training to achieve both company and property goals.

Quality Reviews and Inspections:

• Ensure that all brand standards are consistently exceeded.
• Conduct periodic quality reviews and inspections using comprehensive approaches to preemptively identify areas of non-compliance and opportunities for improvement.
• Document, direct and ensure the timely resolution of required corrective actions.
• Evaluate opportunities to continuously improve the quality of services provided.

Process Improvement:

• Review and refine operational processes regularly to enhance guests satisfaction.
• Seek opportunities to improve operational efficiencies and achieve excellence.
• Standardize best and leading practices across all assets to elevate the guest experience and improve financial performance.

Data Analysis and Reporting:

• Adopt data-driven strategies for management and operational enhancements.
• Establish systematic data collection processes across all properties, utilizing automated systems for real-time monitoring.
• Analyze key operational metrics, including guest satisfaction scores, associate engagement levels, labor costs per occupied room, total costs per occupied room, average hours per occupied room, maintenance response times, and more.
• Regularly analyze collected data to identify trends, compare performance across properties, and benchmark against industry standards.
• Provide weekly reports to TLTsolutions' senior leadership about the operational status and any critical issues at the properties.

Training and Development:

• Collaborate with executive leadership and property leaders to identify skill gaps and training needs across all property staff.
• Develop comprehensive training programs covering customer service excellence, operational best practices, safety protocols, technology use, etc.
• Ensure training content is updated regularly to reflect the latest industry standards and property-specific requirements.

What We're Looking For:

• Previous experience as a General Manager or other top leadership experience in the hotel industry.
• Strong operational background with a proven track record of improving operational efficiencies and guest satisfaction in a multi-property setting.
• Experience in systems thinking and process improvement.
• Solutions-oriented mindset for questioning the status quo and envisioning what’s possible.
• Highly outcomes-oriented thought process, focused on enhancing guest experience and property performance.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in data analysis and reporting.
• Strong financial acumen and budget management skills.
• Willingness to travel and work flexible hours as needed in order to engage directly with teams and property operations.

Why You'll Love Working With Us:

• Competitive Salary: We offer a competitive salary that reflects your skills, experience, and contributions to our success.
• Ownership Interest: Gain a unique opportunity to have an ownership interest in our hotel real estate portfolio, aligning your success with the company's growth.
• Discounted Hotel Rates: Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.
• Unlimited PTO: Our unlimited paid time off policy empowers you to take the time you need to recharge and stay productive.

Ready to Make a Difference?

Join TLTsolutions and contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, lasting value for our investors, and continuous professional growth and development for our associates.

TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all employees’ unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.