Assistant Director, Center for Advising, Retention, and Student Success

Department: Student Success

Location: Hybrid

Type: Staff, Full-time

Pay: $54,000 per year (Pay range may vary based on geographic location)

Diversity Statement:

Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.

Job Summary:

The Assistant Director will be responsible for implementing dynamic retention initiatives designed to improve overall persistence of traditional and nontraditional students at Columbia College. These responsibilities will include providing student success coaching, developing training on strength-based advising/coaching and the use of financial planning tools, conducting retention related workshops for residential campus students. The Assistant Director will assist the leadership team of the Center for Advising, Retention, and Student Success in the implementation of processes, technology, and communications with students, faculty, and staff on student persistence and completion initiatives. They will oversee coaching training for college staff, develop focus groups with select sub-populations, facilitate call campaign efforts, assist in the development of data and predictive modeling resources, and contact students to resolve persistence concerns. The Assistant Director will be the primary support for supervision of front-line CARSS staff and day to day operations.

Essential Functions:

• Provide student success coaching and intervention for students regarding academic or financial aid concerns that may impact student retention.
• Supervise 8-10 front-line CARSS staff (ex. advisors, coaches, and student support assistants.
• Oversee day to day operations including walk-in and phone coverage and relationship reminders within Salesforce.
• Develop focus groups with select sub-groups to provide information and gain feedback on student success initiatives.
• Participate in retention-related workshops for students including financial aid literacy and available support programs.
• Keep current on academic, financial, and support services in order to provide the most accurate information to students.
• Develop and implement a Student Success coaching model based on strengths-based advising and coaching methods, including training for Columbia College staff.
• Participate in committees as assigned.
• Other duties as assigned.
  
  
  

Supervision Received:

Senior Director of the Center for Advising, Retention, and Student Success

Skills:

• Ability to fluently read, write and understand the English language.
• Proficiency with the following, but not limited to: active listening; critical thinking; speaking; oral and written comprehension and expression; judgment and decision making; social perceptiveness; writing; active learning; complex problem solving; service orientation.
• Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
• Proficiency for using web-based technologies, including database systems.
• Ability to work independently or team environment, with or without direct supervision.
• Excellent communication, interpersonal, customer service and organizational skills with all constitutients.
• Ability to perform multiple tasks simultaneously with great attention to detail
• Ability to Meet deadlines and work independently
• Working knowledge of student databases and other education software
  
  
  

Required Education: Bachelor’s Degree required

Certification(s):

Experience:

Three to five years’ experience in higher education

Preferred Education/Experience:

• Master’s Degree
• Experience in student recruitment and retention efforts preferred
• Experience in higher education setting working with students
• Experience in student advising
• Experience in financial aid and/or billing
  
  
  

Special Requirements:

• Missouri Residents Preferred
• Ability to pass a criminal background check as a condition of employment, and on an annual basis, during employment
• Ability to pass a drug test as a condition of employment, and during employment, and on a random basis or as required if probable cause or reasonable suspicion.
• Some evening or weekend work may be required
  
  
  

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods of time, and talk or hear. The employee is regularly required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Specific vision abilities required by this job include close vision. The employee must lift, carry and move a minimum of 50 pounds on an occasional basis. Must be able to type on a computer keyboard and use a computer monitor on a frequent and regular basis.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild. Extensive sitting in one position. Regular interaction with the College community and the public.

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers.

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Review of applications will begin immediately and continue until the position is filled.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.

https://www.ccis.edu/campus-safety/crime-reporting/reports-stats