Remote Call Center Representative

This is a remote position.

On behalf of our client, Headway Workforce Solutions is currently seeking experienced Remote Patient Advocates working as a call center representative. As a Patient Advocate you will provide best-in-class service to health system patients in a call center environment.

Patient Advocacy is the center of what our client does, and the Patient Advocate Call Center is the core of their operations. Patient Advocates are dedicated to making the patient payment process as easy and effortless as possible, for both patients and providers.

This opportunity is a full-time position offering 40 hours a week and pays $17.50/hour. After 90 days you will receive a dollar raise to $18.50/hr. Start date is as soon as possible!

About the Role:

• Responding to patients’ questions concerning medical bill payments with a high degree of compassion and professionalism
• Helping patients identify solutions to stay current with their payments
• Activating new payment plans
• Adding charges to existing payment plans
• Setting up one-time and recurring monthly payments
• Following up on past-due accounts in an empathetic and professional manner
• Assisting patients with navigating our online portal
• Other tasks or projects as needed or assigned
  
  

About You:

You are empathetic and passionate about helping people. You want to bring your talents to a company where what you do makes a positive impact on people’s lives. You thrive in a structured environment and are looking for a role that offers work/life balance. You’re always learning and growing, and you’re looking for a company that will support you on your professional development journey.

The Patient Advocate opportunity may be a match for you if you have the following knowledge, skills, and abilities:

• Proficiency with MS Office, Windows OS, and web browsers
• Knowledge of customer service best practices
• Excellent verbal and written communication skills
• Effective time management and organizational skills
• Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods
• Well-developed analytical and problem-solving skills
• Proven ability to safeguard highly confidential information
• Ability to report to the worksite for scheduled shifts on a consistent basis
• Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy
  
  

If you also have these preferred qualifications, we consider that a major plus!

• Medical billing experience
• Call center experience
• Spanish language fluency
  
  

Physical Requirements:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read verbatim, clearly speak, and write in English
• Communicate through speech and listening
• Clear and distinct speech and fluency in English
• Read text verbatim
• Good listening and dictation skills
• Ability to use computer for sustained time
• Walk, stand, sit for periods of time, use your hands and fingers, grasping, reaching, lifting, talking, hearing, seeing, and repetitive motions.
  
  

About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

By applying to this position, you hereby acknowledge and consent to being contacted via phone and text by our recruiters, should your application be selected for further consideration.