<p>People Advisor</p>

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!

As a People Advisor you will act as a primary point of contact for team members on matters of employee relations and a variety of people related issues. You will play a crucial role in fostering a positive and collaborative work environment by providing expert guidance on employee relations matters, handling team member concerns, addressing workplace conflicts, and assisting with implementation strategies to enhance team member engagement and satisfaction.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Serve as the primary point of contact for employee relations matters, providing guidance and support to team members and leadership regarding workplace policies, procedures, and conflict resolution.
• Provide guidance and support to People Leaders in handling team member performance issues, including coaching, counseling, and performance improvement plans.
• Maintain accurate records in compliance with company procedures and recommend actions to be taken, documenting interactions in the case management tool.
• Ability to counsel and advise leadership through sensitive HR issues to resolve conflict and seek workable solutions.
• Facilitate conflict resolution between team members or between team members and leadership.
• Ensures consistent employee relations approach and policy application across the organization, identifying and minimizing risk by ensuring decisions regarding employment matters are compliant with internal policies, past practices, and applicable laws & regulations.
• Partner with the Leave of Absence team to discuss leave and accommodation related issues.
• Coordinate the termination and exit interview processes, as applicable.
• Participate in the review and analysis of human resource processes and procedures, making recommendations for process improvements and systems enhancements.
  
  
  

Knowledge and Skills:

• Communicate effectively with all leadership levels, build and maintain strong business relationships.
• Trustworthy with a high level of integrity and confidentiality.
• Self-directed, assertive, and open.
• Critical thinking and negotiation skills to influence without authority.
• Ability to problem solve both independently and within a team.
• Ability to see patterns from individual issues that can be turned into systemic programs.
• Excellent time management and organizational skills, with the ability to manage simultaneous assignments with potentially conflicting priorities and deadlines.
  
  
  

Requirements:

• 2-3 years of experience in providing employee relations advice, preferably in a corporate or call center environment.
• Bachelor's Degree, preferably in Business, HR or related field or equivalent experience.
• Strong knowledge of applicable Federal & State laws, regulations, and industry standards.
• Experience working with both an Exempt and Non-Exempt workforce.
• Strong knowledge of HR programs, policies and processes.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Experience working in a fast-paced work environment.
  
  
  

Preferred:

• Experience using Workday.
• Experience working in and supporting a culture-focused work environment.
• Knowledge of Credit Acceptance products and markets.
• Understanding of the financial industry.
  
  
  

Targeted Compensation: $75,000 - $87,000 base salary + an annual bonus plan.

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b/ H-4 or F-1 OPT visa holders.

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
  
  
  

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting
  
  
  

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department
  
  
  

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.

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