Director, Operations - Remote | WFH

Job Title: Director, Operations

We are a leading influencer marketing company, trusted by over 60% of the Fortune 500, connecting our clients with a network of over 3 million social media influencers. We are looking for team members who are passionate about shaping how companies engage with customers through platforms like TikTok, Instagram, Facebook, and more. Our team is comprised of individuals from across the country who have already made significant strides in social media, influencer marketing, and various sectors of technology. Are you ready to join us?

What We Offer

• **Remote Work**: Enjoy the flexibility of working from home!
• **Competitive Compensation**: We value your expertise and offer competitive pay.
• **Flexible Time Off**: Inclusive holiday benefits and a flexible vacation policy.
• **Comprehensive Benefits**: Medical, dental, and vision insurance for employees.
• **401(k) Matching**: Fully vested 401(k) matching to help you plan for the future.
• **Collaborative Culture**: An awesome, collaborative work environment with a diverse team.
  
  

Job Description

We are seeking a Director, Operations to lead project management and operational infrastructure initiatives for some of the biggest brands in influencer marketing. As a core member of the Business Operations team, you will partner closely with Client Solutions, Campaign Management, Sales, and other Operational teams to set projects up for success. The Director, Operations develops and leads forward-looking plans to drive growth and support business scale. They have a strong project management background, are data-driven, possess the ability to think critically, and are solution-oriented. This role evaluates and advises on the impact of long-term planning and the introduction of new programs and strategies. They provide thoughtful operational advice on potential risks and issues, propose practical, responsive solutions, and drive recommendations through to implementation and results.

Responsibilities

• **Project Management**: Manage strategic business-wide initiatives, including directing operational activities, resource management, and workflow development.
• **Platform Rollout**: Orchestrate the rollout of our new project management platform, Monday.com, including template development, integrations, and daily maintenance.
• **Data-Driven Decisions**: Utilize quantitative data and intuitive observation to drive business decisions and demonstrate measurable added value to the organization.
• **Cross-Functional Collaboration**: Work across teams to surface key insights and learnings that can help elevate the business overall, scaling our business processes for future growth.
• **Project Health Monitoring**: Monitor project health; identify risks, resolve open issues, and audit project data on a regular basis.
• **Communication**: Communicate frequently with internal teams to track project status, ensuring adjustments are made as necessary.
• **Process Improvement**: Implement, evangelize, and enforce operational workflows; building new and evolving processes to improve outcomes and support scale.
• **Reporting**: Manage reporting; create and manipulate data, analyzing critical business metrics to help the organization manage performance.
• **Special Projects**: Lead and assist with special projects as necessary.
  
  

Qualifications

• **Experience**: 8+ years of demonstrated experience in business operations, resource management, and/or project management within a creative agency or marketing organization.
• **Technical Skills**: Expert skills within Salesforce and Monday.com, Cloud Coach experience a plus.
• **Reporting Proficiency**: Strong reporting experience with demonstrated proficiency in Excel/Google Sheets.
• **Time Management**: Ability to prioritize competing business needs, manage deadlines, and proactively manage business stakeholders in a fast-paced environment.
• **Communication Skills**: Exceptional communication skills, comfortable escalating or following up with stakeholders when requests get roadblocked.
• **Process Building**: Excitement for building processes to accommodate new products and challenges, leveraging strong data skills to share insights and make actionable recommendations.
• **Attention to Detail**: A keen attention to detail with inherent motivation toward continuous improvement.
  
  

Bonus Points

• Bachelor's degree or equivalent experience.
• Experience with Cloud Coach.
• Certified project manager.
• Experience working at a startup.
• Passion for social media and influencer marketing.
  
  

Salary Range

$125,000 - $165,000

Exact compensation may vary based on skills, experience, and location.

About Us

We are an AI-powered technology and the largest influencer marketing company in the world, by revenue. Leveraging a network of over 3 million social media influencers, our platform powers seamless talent discovery, comprehensive brand safety, content creation, media, and measurement. Through strategic partnerships with first and third-party data providers, we enable exclusive targeting and measurement solutions, including both online and offline attribution, such as sales lift, TV tune-in lift, foot traffic, and eComm sales. We work with Fortune 500 brands, including McDonald's, NBA, General Mills, Ford, and every major studio. With offices in Los Angeles, NYC, and Las Vegas, we are a developer partner of IBM Watson, a strategic partner of WME and Oracle, and a Facebook and Instagram Marketing Partner.

We are an equal opportunity employer.

Apply Now

Ready to join a dynamic and innovative team? Apply today and let's shape the future of influencer marketing together!

Employment Type: Full-Time