SMB Customer Success Manager

Who are we?

Resquared, a Y-Combinator-backed company, is revolutionizing how businesses connect with local markets through our AI-powered marketing and sales platform.

Following a successful funding round earlier this year, which included key leaders in the sales enablement industry, we are experiencing rapid growth and are poised to enter a new phase of expansion.

We are actively seeking talented individuals to join our team and help drive this momentum forward.

Who Are We Looking For?

You're an experienced customer success manager or BDR/SDR, who is passionate about creating and fostering relationships and delivering value to clients. You have experience owning the entire process from onboarding to renewals, and working directly with key stakeholders of your accounts. You love working independently, taking ownership of your book of business, and providing feedback to the rest of the CSM team on areas we can improve our process!

Responsibilities

• Own a book of Resquared customer accounts and take end to end ownership of their customer journey, including onboarding, ensuring adoption, ongoing training and relationship-building, and successful renewals.
• Identify strategic areas to expand accounts by leveraging various product offerings or increasing volume to provide more value to our customers.
• Create and grow strong relationships with clients to earn a trusted advisor role. Use a variety of engagement tactics to encourage communication from customers and elicit product use.
• Develop customer advocacy in the form of testimonials, case studies, and referrals.
• Maintain strong documentation practices. This includes post-call notes, customer feedback, bug reporting, and ideas for content.
• Contribute to ongoing customer journey and team process improvements.
  
  

Requirements

• Minimum 2 years as a CSM or SDR/BDR (or very similar experience)
• Very strong relationship-building skills
• Ability to prioritize and resolve customer needs in a timely manner
• Sales prospecting and outreach experience - highly preferred
• Problem solving mindset vs problem identification mindset
  
  

Compensation & Benefits

• Competitive base salary with bonus opportunities
• Full health insurance coverage (with optional vision & dental)
• Monthly stipend for wellness / professional development
• Bi-annual performance & compensation reviews
• Fully remote work environment
• Option between company-purchased laptop or $250 WFH stipend
• Unlimited PTO