Program Manager

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know:

• Program Manager role, resides in Enterprise & Merchant Platform PMO team that enables product development for PayPal’s Enterprise Merchant Platform (Braintree)
• You will be responsible for end-to-end program management towards building new products and launching them globally
  
  
  

Job Description:
Meet our team:

• Braintree, PayPal’s enterprise merchant platform, lets companies move money from one place to another safely and securely. Every time you pay for an Uber ride, book a stay through Airbnb, or pay with PayPal when you check out online, you’re probably using our product. It sounds complex (and it is), but we make it so simple you can’t tell we’re there.
• We solve world-scale problems and provide opportunities to match. We build diverse teams that recognize our strengths and allow us to work on our weaknesses. You bring skills and a relentless focus on the customer, and we'll provide the support you need to do the best work of your life.
• Our teams drive and deliver programs across PayPal, building new products and launching them globally. These programs span multiple teams, projects, locations and involve complex technologies.
  
  
  

Your way to impact:

• Product Development Program Managers plan, execute, track, and manage end to end solutions to ensure the desired customer and business value is delivered. They drive efforts across the PayPal enterprise – focused on product teams and including operations, infrastructure, and all other functions necessary to deliver our goals.
• Being a Program Manager means driving impact and delivering measurable results across a wide range of areas. Always demonstrate a solid understanding of the program vision and roadmap and keep stakeholders aligned to ensure success.
  
  
  

Your day to day:

• Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations.
• Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp, and analytics plan.
• Proactively manage across stakeholder groups to establish interdependencies, identify risks, and resource constraints, and eliminate significant roadblocks in a timely fashion.
• Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.
• Design and manage pilots and beta testing.
• Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
• Lead program retrospectives and commitment to improvement on a regular cadence
• Maintain awareness of cross product/program synergies and actively communicate opportunities to simplify or better align work across teams.
• Assess the current methodology, identify / rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.
  
  
  

What you need to bring:

• Candidates from 3-5 years of experience
• Experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred.
• Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
• Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies.
• Strong technical acumen and strong voice of the customer across the program delivery lifecycle.
• Good knowledge of project management process, project management software tools, templates, and management techniques
• Experience with different software development methodologies including the agile development methodology such as Scrum.
• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases.
• Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently.
• Ability to adapt, be flexible and responsive to dynamic situations.
  
  
  

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0113452