Director, Software Engineering Customer Experience

Join our dynamic and rapidly growing team committed to revolutionizing the customer experience. We are seeking a visionary Director of Engineering to lead and enhance our customer-focused engineering initiatives. This role involves developing and supporting our main Tapcheck App and Employer Portal to serve our Employee customers and Employer customers, managing multiple teams under Customer Experience: Employee Experience, Employer Experience, Mobile, and Platform teams.

What You'll Do:

• Drive the strategic vision for our engineering team, focusing on customer experience improvements.
• Lead and mentor multiple engineering teams, including team managers, fostering a culture of innovation and excellence.
• Oversee multiple projects, ensuring timely delivery and alignment with business goals.
• Scale engineering teams in a fast-growth environment, ensuring robust processes and scalability.
• Utilize cloud computing experience, with in-depth familiarity with Azure.
• Ensure the adoption of best practices in software development, architecture, and quality assurance.
• Advocate for the customer in all technical discussions, ensuring our products meet high standards of usability and performance.
• Use engineering insights and metrics to gauge performance and drive continuous improvements.
• Work closely with cross-functional teams including Product, Design, and Marketing to develop customer-centric solutions.
• Promote a culture of collaboration, open communication, accountability, and ownership.
  
  
  

What You'll Bring:

• 10+ years of experience with a minimum of 5 being in a hands-on leadership role
• Extensive experience in cloud computing, particularly with Azure, including processing high volume traffic and mission-critical services.
• Experience with CI/CD.
• Experience with Scrum, Kanban, or another Agile application development methodology.
• Experience working at a hypergrowth company, perferrably within fintech or related field
• Excellent leadership and team management skills with a track record of building and leading high-performing engineering teams.
• Strong project management skills with the ability to manage multiple priorities and deliver high-quality results on time.
• Deep understanding of software development, architecture, and engineering best practices.
• Experience with API integration and financial technology.
• Knowledge of security standards and practices relevant to the industry.
  
  

This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, VA, WA, WI

About Tapcheck:

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they've earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.

How We Get Things Done:

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.

• Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues
• Grit: We admire individuals with grit - those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth
• Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes
• Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company
  
  
  

Why Join Tapcheck?

• Competitive Base
• Remote Work Environment
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Match
  
  

Compensation: $215,000 per year + equity. The actual base salary varies on job level and will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

Equal Employment Opportunity Policy

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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