Chief of Staff

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About The Role

As the Chief of Staff, you will be a central figure in driving the strategic and operational agenda of Charlie Health. Reporting directly to the CEO, you will partner closely with the executive team to ensure teams are pursuing initiatives that are aligned with our strategic goals and mission. Your role will encompass goal setting, KPI tracking, project management, staff management, and executive communication. You will be instrumental in translating our vision into actionable plans and ensuring their successful execution across the organization. In this role, you will help shape the company's priorities, manage the operating cadence of executive meetings, and serve as a trusted advisor and thought partner to the CEO. Your ability to distill information into clear, actionable insights and communicate effectively with stakeholders at all levels will contribute to our company’s success. Successful former Chiefs of Staff at Charlie Health have gone on to lead meaningful parts of the organization.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to impact thousands of lives in a meaningful way.

Responsibilities

CEO Support:

• Assist the CEO in managing direct reports by attending 1:1s executive team meetings, setting/prioritizing agendas, and setting and managing project timelines and deliverables
• Augment CEO in external meetings by preparing strategic rationale for the meeting, meeting goals, and stakeholder context. Join meetings to take notes, track follow-ups and next steps. Leverage her EA to help prepare for meetings.
• Serve as a sounding board and thought partner to the CEO across all topics related to the company, from day-to-day management to meeting structure to strategic vision
• Represent the CEO in key meetings with external partners or internal executives. You will need to learn her voice and command authority yourself as her proxy
  
  

KPI Tracking

• Monitor trends in core business metrics, and address inflections with the CEO and relevant business owners
• Work with Biz Ops to continuously improve company reporting based on learnings, strategic priority shifts, and business changes
  
  

Goal Setting

• Company-Level: Collaborate with the executive team to set company-wide annual and quarterly goals
• Maintain ROI-driven company roadmap with key initiatives, responsible teams, timelines, and expected P&L impact
• Work directly with co-founders in codifying the strategic vision of the company, ensuring vision is effectively communicated to stakeholders across the company for execution
• Hold all executives responsible for being consistent. Roadmaps, goals, and projections should align across the enterprise and various teams. You will unify all of these teams
• Team-Level: Lead team-level quarterly goal setting process, partnering with team leads to set goals that are tied to core business metrics and align with company objectives
  
  

Board Updates / Investor Communications

• Lead agenda setting for quarterly board meetings and project manage follow-ups from each board meeting. Partner with Strategic Finance in the execution of board materials
• Own material creation for CEO-led sections of the board materials, and ensure CEO is appropriately prepared for board and investor meetings
  
  

Executive & Management Team Meetings

• Manage agendas, objectives and operating cadence of executive team meetings, partnering with CEO to ensure the right topics are surfaced and effectively discussed. Coordinate materials for meetings and manage follow-up on action items.
• Actively participate in executive meetings to present ideas, debate other’s ideas, and hold people accountable. You should know more than everyone else about multiple multi-team projects and your advice and insights are necessary for successful decision making and management
• Own monthly management team meetings with team leaders across the company, setting the agenda, preparing templates for content, and leading the live discussion
  
  

Special Projects / Initiatives

• Periodically lead one-off projects on key strategic topics as they emerge, collaborating with stakeholders cross-functionally to ensure deliverables are produced effectively and efficiently
  
  

Qualifications

• 5+ years of work experience, with a minimum of 2 years in Investment Banking, Private Equity or Management Consulting
• Strong analytical, organizational, and communication skills. Multi-tasking is a must
• High EQ; excellent oral and written communication skills with strong executive presence
• Ability to interact collaboratively with and influence stakeholders at all levels with confidence and clarity
• Skilled in distilling information into clear, actionable insights for different audiences
• Strong understanding of P&L and ROI-driven decision-making
• Willingness to tackle a wide range of tasks and challenges, providing support wherever needed and demonstrating flexibility in addressing diverse needs across the organization
• NYC office based and excited to be in the NYC office 4+ days / week. Must be willing to travel to Nashville 25-35% of the time
  
  

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Our Values

• Connection
• Care deeply
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• Inspire hope
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence
• Stay curious
• We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
• Heed the evidence
• Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment
• Act with urgency
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Don’t give up
• Our clients don’t give up and neither do we. Persistence is our superpower.
  

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.