Chief Strategic Marketing and Communications Officer

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer

• Impact - The work you do here matters to millions.
• Growth - Philadelphia is growing, why not grow with it?
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.
  
  

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The City of Philadelphia’s Office of Innovation and Technology is seeking a visionary and innovative leader for the role of Chief Strategic Marketing and Communications Officer (CSMCO). This role is essential for addressing the need for enterprise-wide strategic planning and performance management. The CSMCO will lead the Strategic Marketing and Communications division, oversee strategic partners, manage traditional and social media marketing and communications units, and identify ways to highlight the outstanding work produced by the Office of Innovation and Technology (OIT) to the residents. Additionally, the CSMCO will collaborate with industry partners to elevate the City technologically, creating data-driven strategies and processes while achieving breakthrough results.

Key Responsibilities

• Strategic Planning and Execution
• Develop, implement, and manage comprehensive strategic plans that align with the City’s mission, vision, and goals.
• Collaborate with senior leadership to identify and prioritize strategic initiatives.
• Establish performance metrics and dashboards to monitor progress and measure success against strategic objectives.
• Lead the development of long-term strategies that enhance organizational effectiveness and efficiency.
• Performance Management
• Oversee the creation and implementation of performance management systems and processes.
• Monitor and analyze performance data to identify areas for improvement.
• Provide strategic insights and recommendations to improve overall organizational performance.
• Ensure alignment between strategic goals and departmental activities.
• Leadership and Oversight
• Lead and manage the Strategy and Communications division, including strategic partners, marketing, and communications units.
• Foster a collaborative and inclusive team environment that promotes innovation and excellence.
• Mentor and develop staff, promoting professional growth and ensuring high levels of performance.
• Strategic Partnerships and Innovation
• Identify and cultivate strategic partnerships with external organizations, stakeholders, and community leaders.
• Collaborate with industry partners to explore and implement technological advancements that elevate the City.
• Leverage partnerships to enhance the City’s strategic initiatives and maximize resources.
• Represent the City in high-level meetings, conferences, and forums to promote strategic interests and innovation.
• Marketing and Communications
• Oversee the development and execution of comprehensive marketing and communications strategies.
• Ensure effective internal and external communication of strategic initiatives and organizational achievements.
• Manage public relations efforts to enhance the City’s image and reputation.
• Develop and maintain consistent messaging across all communication channels.
• Community Engagement and Outreach
• Identify and implement ways to showcase the great work produced by OIT to the residents of Philadelphia.
• Organize and oversee events that highlight OIT’s initiatives and achievements.
• Write articles and develop content for traditional and social media to engage the community and promote transparency.
• Foster a strong connection between OIT and the residents, ensuring that their needs and feedback are incorporated into strategic planning.
• Data-Driven Strategy Development
• Create and implement data-driven strategies and processes to achieve breakthrough results.
• Utilize data analytics to inform decision-making and strategic planning.
• Continuously assess and refine strategies based on data insights and performance outcomes.
  
  

Skills And Abilities

• Strong strategic thinking and analytical skills with the ability to anticipate future trends and consequences.
• Excellent leadership and team management skills, with the ability to inspire and motivate others.
• Superior communication and presentation skills, both written and verbal.
• Ability to build and maintain effective working relationships with a wide range of stakeholders.
• Demonstrated ability to manage multiple priorities and projects simultaneously.
• High level of integrity, professionalism, and commitment to public service.
  
  

Personal Attributes

• Visionary leader with a passion for innovation and continuous improvement.
• Collaborative and inclusive approach to leadership.
• Results-oriented with a strong focus on accountability and performance.
• Resilient and adaptable, with the ability to navigate change effectively.
  
  

Qualifications

• Bachelor’s degree in Public Administration, Business Administration, Strategic Management, or a related field; Master’s degree preferred.
  
  

Additional Information

Salary Not to Exceed: $175,000

Important: To apply, candidates must provide a cover letter, resume and references.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:

• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
  
  

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

• The successful candidate must be a city of Philadelphia resident within six months of hire
  
  

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.