Customer Service Representative, onsite (pay rate$16/hr), Raleigh NC

Job Description

Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client's, the US Postal Service, website.

Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk. He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment. The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.

Qualifications

Education and Experience Requirements:

A high school diploma or equivalent, minimally.

A two- or four-year post-high school degree in a technical field is preferred.

May hold entry level certification(s) in field of work.

• Must have, two - three years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred*** Candidates without the necessary experience will be disqualified.
  
  

Skills Set: Candidates must be able to type 45 WPM. (Please submit screenshot of Typing Test with minimum speed of 45WPM.

Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:

Microsoft Office 2016

Microsoft Outlook 2016

Live Chat and/or any Customer Relationship Management (CRM) software tools.

Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling three chat sessions at one time.

Showcase the ability to communicate well (orally and in writing) working with the client's consumers/customers.

Positive attitude and work ethic.

Self-motivated.

Ability to work well alone or within a team setting.